FDA Adverse Event Malfunction Summary report: N

PROGRAMMING SOFTWARE

MDR report key: 2962100 · Received February 14, 2013

Report

Report Number
1644487-2013-00404
Event Type
Malfunction
Date Received
February 14, 2013
Date of Event
January 15, 2013
Report Date
January 15, 2013
Manufacturer
CYBERONICS
Product Code
LYJ
PMA / PMN Number
P970003
Removal / Correction Number
NA
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
CO, US
Reporter Occupation
PHYSICIAN

Narratives

Description of Event or Problem · 1

ON (B)(6) 2013 IT WAS REPORTED THAT THE HANDHELD HAD A CRACKED SCREEN. NO INFORMATION WAS PROVIDED ON HOW THE CRACKED SCREEN OCCURRED, AS THE PHYSICIAN STATED IT WAS UNKNOWN. THE COMPANY REPRESENTATIVE TRIED TO USE THE HANDHELD TO TROUBLESHOOT; HOWEVER, HE STATED THAT THE HANDHELD DID NOT WORK. A REPLACEMENT HANDHELD WAS REQUESTED AND THE ONE WITH THE CRACKED SCREEN WAS RETURNED FOR PRODUCT ANALYSIS. A VISUAL ANALYSIS OF THE HANDHELD WAS ABLE TO VERIFY THAT THE DISPLAY WAS CRACKED. THE CAUSE FOR THE CRACKED SCREEN IS ASSOCIATED WITH MISHANDLING OF THE DEVICE. ONCE THE SCREEN WAS REPLACED WITH A KNOWN GOOD SCREEN, NO FURTHER ANOMALIES ASSOCIATED WITH THE HANDHELD WERE NOTED DURING TESTING USING THE AC ADAPTER OR THE MAIN BATTERY WITH A FULL CHARGE. NO OTHER INFORMATION WAS PROVIDED. THE FLASHCARD WAS ALSO RETURNED FOR PRODUCT ANALYSIS. NO ANOMALIES ASSOCIATED WITH FLASHCARD SOFTWARE OR DATABASES WERE IDENTIFIED DURING THE FLASHCARD ANALYSIS. THE FLASHCARD AND SOFTWARE PERFORMED ACCORDING TO FUNCTIONAL SPECIFICATIONS. NO OTHER INFORMATION.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
65175 PROGRAMMING SOFTWARE PROGRAMMING SOFTWARE LYJ CYBERONICS MODEL 250 1075663

Patients

Seq Age Sex Outcome Treatment
1