ORTHO PROVUE
Report
- Report Number
- 1056600-2013-00002
- Event Type
- Malfunction
- Date Received
- January 7, 2013
- Date of Event
- December 31, 2012
- Report Date
- January 7, 2013
- Manufacturer
- MICROTYPING SYSTEMS
- Product Code
- KSZ
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- WI, US
- Reporter Occupation
- OTHER
Narratives
CTS CONFIRMED THAT THE MTS DILUENTS AND THE LISTED GEL CARDS ALL HAVE NORMAL APPEARANCE AND HAVE BEEN STORED ACCORDINGLY. ALL FOILS TO THE GEL CARDS CONFIRMED TO BE SEALED. CTS GUIDED THE CUSTOMER INTO THE LOG FILES AND CONFIRMED THE GRIPPER TO BE HOLDING THE GEL CARDS INCORRECTLY BY REVIEWING RANDOM .TIF IMAGES. ON (B)(4) 2013 AN OCD FIELD SERVICE ENGINEER (FE) ARRIVED AT THE CUSTOMER SITE AND FOUND THE CARDS TO BE SLIGHTLY CROOKED AND THE RIGHT REAR GRIPPER PIN TO BE SLIGHTLY BINDING. THE FE REPLACED ALL FOUR GRIPPER PINS AND THE GRIPPER PIN SPRINGS. THE FE PERFORMED ALL GRIPPER ADJUSTMENTS. THE FE VERIFIED PROPER OPERATION BY PERFORMING THE DIAGNOSTICS CARD READ PROCEDURE 3 TIMES WITHOUT ERROR. ALL IMAGES WERE AS EXPECTED. QC PERFORMED AND ACCEPTED BY THE CUSTOMER. REPAIRS HAVE RETURNED THE INSTRUMENT TO EXPECTED OPERATION. (B)(4).
THE CUSTOMER REPORTS 2 SEPARATE EVENTS OF FALSE POSITIVE REACTIONS TO THE ANTI-A MICRO WELL IN THE MTS ABD/ABD GEL CARD ISSUED BY THE PROVUE (1 EVENT WITH A DONOR SAMPLE AND 1 EVENT WITH A QC SAMPLE). THE EVENT INVOLVING THE DONOR SAMPLE IS REPORTABLE. NO INCORRECT RESULTS WERE REPORTED.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 8368 | ORTHO PROVUE | AUTOMATED BLOOD GROUPING & ANTIBODY TEST SYSTEM | KSZ | MICROTYPING SYSTEMS |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |