FDA Adverse Event Malfunction Summary report: N

DIGITAL RADIOGRAPHY CXDI-50G

MDR report key: 2897125 · Received December 31, 2012

Report

Report Number
1000181430-2012-00138
Event Type
Malfunction
Date Received
December 31, 2012
Report Date
April 5, 2011
Manufacturer
CANON, INC.
Product Code
MQB
PMA / PMN Number
K031447
Removal / Correction Number
NA
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
CA, US
Reporter Occupation
NOT APPLICABLE

Narratives

Additional Manufacturer Narrative · 1

THIS MDR IS BEING SUBMITTED RETROACTIVELY AS A RESULT OF AN INTERNAL AUDIT OF COMPLAINT FILES CONDUCTED BY CANON HEALTHCARE SOLUTIONS USA. (B)(4). THE CUSTOMER DATA WAS UPLOADED BY THE CANON USA SERVICE ENGINEER. THE PROBLEM WAS INTERMITTENT. ANALYSIS OF THE DATE INDICATED THAT THE PROBLEM WAS WITH THE A/D PC BOARD OR THE CONNECTING RIBBON CABLES. THE ENGINEER RECOMMENDED THAT THE CUSTOMER RETURN THE SENSOR PANEL FOR REPAIR. THE DECISION WAS MADE NOT TO REPAIR THE PANEL. (B)(4).

Description of Event or Problem · 1

THE CUSTOMER REPORTED THAT HALF OF THE IMAGE WAS DARK. THE CUSTOMER UPLOADED THE IMAGE FOR REVIEW. THE IMAGE DENSITY CHANGED ABRUPTLY AT A DIFFERENT LOCATION IN THE IMAGE. THERE WAS ALSO A DAMAGED PIXEL LINE. IT IS POSSIBLE THAT THE IMAGE WAS RETAKEN, RESULTING IN UNINTENDED RADIATION EXPOSURE.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 DIGITAL RADIOGRAPHY CXDI-50G MQB CANON, INC. CXDI-50G NA

Patients

Seq Age Sex Outcome Treatment
1 UNK