BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    CERNER WEBCONNECT

    MDR report key: 2845222 · Received October 26, 2012

    Report

    Report Number
    1931259-2012-00003
    Event Type
    Malfunction
    Date Received
    October 26, 2012
    Date of Event
    October 4, 2012
    Report Date
    October 24, 2012
    Manufacturer
    CERNER CORP
    Product Code
    OUG
    PMA / PMN Number
    NA
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    MO, US
    Reporter Occupation
    OTHER

    Narratives

    Additional Manufacturer Narrative · 1

    CERNER DISTRIBUTED A PRIORITY REVIEW FLASH NOTIFICATION ON (B)(4) 2012 TO ALL POTENTIALLY IMPACTED CLIENT SITES. THE SOFTWARE NOTIFICATION INCLUDED A DESCRIPTION OF THE ISSUE. CERNER CORPORATION WILL PROVIDE FOLLOW-UP REPORTS WHEN THE SOFTWARE MODIFICATION IS AVAILABLE.

    Description of Event or Problem · 1

    IN INSTANCES WHERE AN EMR TRANSMITS MULTIPLE ORDER MESSAGES ON DIFFERENT PATIENTS WITH IDENTICAL ORDER IDS TO THE VALIDATION QUEUE OF CERNER WEBCONNECT, CERNER WEBCONNECT WILL: DISPLAY TO THE USER OF THE VALIDATION QUEUE THE PATIENT ASSOCIATED WITH THE LAST ORDER RECEIVED AND WILL FAIL TO DISPLAY THE PATIENT(S) ASSOCIATED WITH THE FIRST ORDERS RECEIVED HAVING THE SAME ORDER ID WHERE THE SAME TEST IS ORDERED ON ALL PATIENTS HAVING THE DUPLICATE ID ORDER. THIS PREVENTS A USER FROM BEING ABLE TO RELEASE THE ORDER FROM THE VALIDATION QUEUE TO THE RECEIVING SYSTEM FOR ANY ORDERS RECEIVED PRIOR TO THE LAST ORDER HAVING THE DUPLICATE ORDER IDS; DISPLAY TO THE USER OF THE VALIDATION QUEUE THE PATIENT ASSOCIATED WITH THE FIRST ORDER RECEIVED AND WILL FAIL TO DISPLAY THE PATIENT(S) ASSOCIATED WITH SUBSEQUENT ORDERS HAVING THE SAME ORDER ID WHERE DISTINCTLY DIFFERENT TESTS ARE ORDERED ON EACH PATIENT HAVING ORDERS WITH THE SAME ORDER ID. THIS PREVENTS A USER FROM BEING ABLE TO RELEASE THE ORDER FROM THE VALIDATION QUEUE TO THE RECEIVING SYSTEM FOR ANY ORDERS RECEIVED AFTER THE FIRST ORDER HAVING DUPLICATE ORDER IDS. WHEN THE ORDER IS RELEASED FROM THE VALIDATION QUEUE FOR THE ORDER THAT IS DISPLAYED IN THE VALIDATION QUEUE, THE OUTBOUND HL7 MESSAGE TRANSMITTED FROM CERNER WEBCONNECT MAY CONTAIN THE ADT, PID, PV1, ORC, OBR, AND IN MESSAGE SEGMENTS FOR ANOTHER PATIENT WITH THE SAME ORDER ID, NOT THE SELECTED PATIENT RECORD RELEASED BY THE VALIDATION QUEUE USER. CERNER HAS NOT RECEIVED COMMUNICATION ON ANY ADVERSE PATIENT EVENTS AS A RESULT OF THIS ISSUE.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1 CERNER WEBCONNECT SOFTWARE OUG CERNER CORP UNKNOWN NA

    Patients

    Seq Age Sex Outcome Treatment
    1