FDA Adverse Event Malfunction Summary report: N

CXDI CONTROL SOFTWARE NE VER.1.40 AND 1.40.1

MDR report key: 2680744 · Received July 25, 2012

Report

Report Number
1000181430-2012-00034
Event Type
Malfunction
Date Received
July 25, 2012
Date of Event
November 14, 2011
Report Date
July 19, 2012
Manufacturer
CANON, INC.
Product Code
MQB
PMA / PMN Number
K102012
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
CA, US
Reporter Occupation
NOT APPLICABLE

Narratives

Additional Manufacturer Narrative · 1

CANON INC. (B)(4) ISSUED VERSION (B)(4) NE CXDI CONTROL SOFTWARE ON 11/16/2011 TO ADDRESS THIS ISSUE.

Description of Event or Problem · 1

CANON U.S.A., INC. MEDICAL SYSTEMS DIVISION (CMS) RECEIVED A REPORT OF GRAYED OUT OR BLANK IMAGES WITH CXDI-70C WIRELESS PANEL USED IN CONJUNCTION WITH NE CONTROL SOFTWARE VERSION (B)(4). UPON INVESTIGATION, IT WAS FOUND THAT IMAGES WOULD APPEAR GRAY OR BLANK WHEN SENT TO THE PACS AND WERE STORED THAT WAY IN THE PAST STUDY LIST ON THE NE SOFTWARE. THE BLANK IMAGES WERE UNUSABLE AND NECESSITATED RETAKING IMAGES, WHICH WOULD SUBJECT PTS TO UNNECESSARY ADDITIONAL RADIATION EXPOSURE.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 CXDI CONTROL SOFTWARE NE VER.1.40 AND 1.40.1 CONTROL SOFTWARE MQB CANON, INC. NE NOT AVAILABLE

Patients

Seq Age Sex Outcome Treatment
1 NOT AVAILABLE