Description of Event or Problem · 1
THE USER FACILITY REPORTED: UPON STARTING A ESOPHAGOGASTRODUODENOSCOPY (EGD) WITH THE DOCTOR, HE ATTEMPTED TO CAPTURE PICTURES AND I NOTICED THAT IT SAID CAPTURE OKAY, BUT THE PICTURES WERE BLACK AND IT TRULY WAS NOT CAPTURING THE COLOR PICTURES. I ATTEMPTED TO REBOOT THE PROCESSOR IN AN ATTEMPT TO RECTIFY THE PROBLEM. I ALSO CHECKED ALL THE CONNECTIONS TO THE PROCESSOR AND CHECKED TO MAKE SURE IT WAS ON THE RIGHT VIEWING CHANNEL AS PREVIOUSLY INSTRUCTED TO DO SO BY CLINICAL ENGINEERING. NOTE - THE USER REPORT INDICATED EVENT DATE (B)(6) 2011, THIS MUST BE AN ERROR AS PENTAX RECEIVED THE USER REPORT FROM FDA (B)(4) 2011. REFERENCE USER FACILITY REPORT # (B)(4). UNIT EVALUATED AT USER FACILITY (B)(4) 2011; POSSIBLE CABLE FAILURE - USER REINSTRUCTED IN PROPER CABLING AND TROUBLESHOOTING. POSSIBLE USER ERROR - USER REINSTRUCTED IN PROPER USE OF AUXILIARY SWITCHING BOX.