BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ ES SERVER

    MDR report key: 25013984 · Received April 28, 2026

    Report

    Report Number
    2016493-2026-24329
    Event Type
    Malfunction
    Date Received
    April 28, 2026
    Date of Event
    March 31, 2026
    Report Date
    April 4, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    TX, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    D4 & H4: SERIAL NUMBER, UNIQUE DEVICE IDENTIFIER AND MANUFACTURER DATE NOT AVAILABLE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE USER ACCOUNT WAS LOCKED. A TECHNICAL SUPPORT SPECIALIST (TSS) DID NOT HAVE THE AUTHORITY TO UNLOCK ACCOUNTS AS TSS DIDN'T VERIFY INDIVIDUAL'S CREDENTIALS AND PROVIDED THE CUSTOMER WITH DHA CONTACT TO UNLOCK ACCOUNT OR ASKED THE CUSTOMER TO REACH OUT TO LOCAL SUPER USER. LATER THE DHA AGENT UNLOCKED THE ACCOUNT FOR THE USER AND TSS CONFIRMED THAT THE ACCOUNT WAS UNLOCKED BUT DIDN'T RECEIVE FURTHER RESPONSE FROM THE USER AND PROCEEDED TO CLOSE THE CASE. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST INVESTIGATED THE ISSUE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ ES SERVER, UNABLE TO ACCESS TO PYXIS SERVER. THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION WHICH CAUSED A DELAY TO THE PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    48084 BD PYXIS¿ ES SERVER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500001002501

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown