BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    NAVICARE NURSE CALL

    MDR report key: 2487934 · Received March 6, 2012

    Report

    Report Number
    2027454-2012-00021
    Event Type
    Malfunction
    Date Received
    March 6, 2012
    Date of Event
    February 29, 2012
    Report Date
    February 29, 2012
    Manufacturer
    HILL-ROM MANUFACTURING INC.
    Product Code
    ILQ
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    PA, US
    Reporter Occupation
    OTHER

    Narratives

    Additional Manufacturer Narrative · 1

    INVESTIGATION DETERMINED A TIMING ERROR MAY BE CREATED IF A ROOM AUDIO STATION RESETS INDEPENDENTS OF ITS ROOM CONTROL BOARD. A PROPER RESET SEQUENCE WILL CLEAR THE ERROR CONDITION. THE SOFTWARE WILL BE UPDATED TO HANDLE RESET EVENTS OF THIS NATURE SHOULD THEY OCCUR.

    Description of Event or Problem · 1

    THE CUSTOMER REPORTED A BED EXIT CALL FOR ONE ROOM DID NOT SHOW ON THE NNC SYSTEM. ADDITIONAL TESTING IN THE ROOM FOUND DEVICES CONNECTED TO THE AUDIO STATION BED CONNECTOR WOULD NOT PLACE A CALL, NOR WOULD THE CODE LEVER ON THE ROOM AUDIO STATION. THE AUDIO STATION WOULD PLACE NORMAL AND STAFF EMERGENCY CALLS SUCCESSFULLY. THERE WAS NO IMPACT TO THE PT REPORTED.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1 NAVICARE NURSE CALL NAVICARE NURSE CALL ILQ HILL-ROM MANUFACTURING INC. P29000NNC NNC 3.0.200

    Patients

    Seq Age Sex Outcome Treatment
    1