FDA Adverse Event Malfunction Summary report: N

HEATING PAD FOR SHOULDER & NECK

MDR report key: 24757048 · Received April 1, 2026

Report

Report Number
MW5186233
Event Type
Malfunction
Date Received
April 1, 2026
Date of Event
February 27, 2026
Report Date
March 27, 2026
Manufacturer
NAVAJO MANUFACTURING COMPANY INC
Product Code
IRT
Product Problem
Yes
Report Source
Voluntary report
Reporter Location
OH, US
Reporter Occupation
PHARMACIST
Health Professional
Yes

Narratives

Description of Event or Problem · 0

PATIENT CALLED TO REPORT RECEIVING LETTER ADVISING OF OVERHEATING ISSUE WITH HEATING PAD (OTC #448) PURCHASED FROM (B)(6) PHARMACY OTC DEPARTMENT. PATIENT STATES SHE USED THE HEATING PAD A FEW TIMES SINCE (B)(6) 2025. PATIENT STATES SHE LIVES IN (B)(6) THEREFORE DOES NOT NEED TO USE HEATING PAD MUCH DUE TO (B)(6) WARM TEMPERATURES. PATIENT STATES SHE NOTICED BURN MARKS ON MATTRESS 3 TO 4 WEEKS AGO. PATIENT STATES SHE DID NOT REPORT IT BECAUSE SHE THOUGHT IT WAS A "FLUKE." PATIENT STATES SHE DECIDED TO REPORT INCIDENT, AFTER RECEIVING LETTER NOTIFYING HER OF AN OVERHEATING DEFECT OF THE PAD EXPLAINED IN THE LETTER FROM (B)(6). PATIENT REQUESTING REPLACEMENT OF HER MATTRESS. PATIENT DID NOT SUFFER ANY PERMANENT BODILY INJURY. PATIENT STATES SHE STILL HAS THE MATTRESS AND HEATING PAD.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
811653 HEATING PAD FOR SHOULDER & NECK PAD, HEATING, POWERED IRT NAVAJO MANUFACTURING COMPANY INC

Patients

Seq Age Sex Outcome Treatment
1 67 YR Female