Description of Event or Problem · 1
FAILURE OF TOSHIBA IMAGINE SYSTEM DURING CATHETERIZATION. PATIENT HAD TO BE TRANSPORTED TO THE EP LAB IN ORDER TO COMPLETE THE CASE.MANUFACTURER'S DIAGNOSIS AND SERVICES PERFORMED:1-XX-2012-XX: I CHECKED WITH THE CUSTOMER AND SYSTEM IS FUNCTIONING AS IT SHOULD.1-XX-2012 - XX: THE SYSTEM IS STILL FUNCTIONING AS IT SHOULD. I AM CLOSING THE CASE AS RESOLVED.1-XX-2012-XX: CUSTOMER REPORTED A RAID ERROR AND WAS UNABLE TO PERFORM REC FLUORO. I CONFIRMED THE RAID ERROR AND INABILITY TO AQUIRE IMAGES UPON ARRIVAL.REBOOTING THE SYSTEM DID NOT CLEAR THE ERROR. I RAN THE IMAGE DRIVE STATUS PROGRAM AND THE RAID WAS NOT RECOGNIZED AT ALL.I RESEATED THE MASTER PWB AND ALL THE POWER SUPPLIES IN THE RAID. I RESEATED THE DRIVES IN THE RAID AND THE FIBER CHANNELS. WHEN I REPOWERED THE SYSTEM, THE RAID WAS NORMAL AND I WAS ABLE TO AQUIRE IMAGES IN ALL MODES. SYSTEM PERFORMED NORMAL. I REBOOTED AND PERFORMED AQCUISIONS EACH REBOOT. THE SYSTEM APPEARS TO FUNCTION AS IT SHOULD.I WILL ORDER A MASTER PWB AND A RAID CONTROLLER TO HAVE AVAILABLE IN THE EVENT THE PROBLEM RETURNS.