RESPIRONICS
Report
- Report Number
- 2518422-2026-105606
- Event Type
- Malfunction
- Date Received
- March 2, 2026
- Date of Event
- February 18, 2026
- Report Date
- April 9, 2026
- Manufacturer
- RESPIRONICS, INC.
- Product Code
- MNT
- PMA / PMN Number
- K102985
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- HI, US
- Reporter Occupation
- BIOMEDICAL ENGINEER
- Health Professional
- Yes
Narratives
THE CUSTOMER CONTACTED PHILIPS, AND REPORTED THAT THE FLOW SENSOR ASSEMBLY WAS REPLACED; HOWEVER, THE DEVICE WAS NOT RETURNED TO SERVICE DUE TO A SEPARATE ISSUE. ASSISTANCE WAS PROVIDED TO THE CUSTOMER, AND THE REPAIR WOULD BE PERFORMED BY THE CUSTOMER. INVESTIGATION ONGOING / RESOLUTION PENDING.
THE CUSTOMER CONTACTED PHILIPS FOR A THIRD TIME AND THE CUSTOMER MADE THE SAME ALLEGATION THAT THE DEVICE WAS DISPLAYING A CO2 REBREATHING ERROR MESSAGE. TROUBLESHOOTING WAS PERFORMED, AND THE REMOTE SERVICE ENGINEER (RSE) NOTED THAT THE DEVICE WAS SHOWING -10.1 AIR SLPM (STANDARD LITERS PER MINUTE), WHEN THE DEVICE WAS SET TO ZERO. THE CUSTOMER REQUESTED THE PART NUMBER FOR REPLACEMENT GAS DELIVERY SYSTEM (GDS) AND FLOW SENSOR ASSEMBLY. THE CUSTOMER WAS PROVIDED WITH BOTH PART NUMBERS, AND WAS EXPECTED TO PERFORM THE REPAIR IN HOUSE.
THE CUSTOMER PERFORMED A FOLLOW UP WITH PHILIPS REMOTE SERVICE ENGINEER (RSE). IT WAS REPORTED THAT WHEN THE PRESSURE WAS SET TO ZERO, THE AVERAGE AIR SLPM (STANDARD LITER PER MINUTE) WAS READING A -10 (EXPECTED RANGE: -1.0 TO 1.0). THE RESULT WAS CONSIDERED OUF OF RANGE. THE RSE ADVISED THE CUSTOMER TO REPLACE THE FLOW SENSOR ASSEMBLY. THE PART NUMBER FOR A REPLACEMENT WAS PROVIDED TO THE CUSTOMER.
INSUFFICIENT INFORMATION WAS AVAILABLE TO DETERMINE THE RESOLUTION OF THE EVENT. A FOLLOW UP WAS PERFORMED WITH THE CUSTOMER; HOWEVER, THE CUSTOMER DID NOT CONFIRM IF THE DEVICE WAS RETURNED TO SERVICE AFTER THE FLOW SENSOR ASSEMBLY WAS REPLACED. NO FURTHER DETAILS WERE PROVIDED. THE INVESTIGATION CONCLUDES THAT NO FURTHER ACTION IS REQUIRED AT THIS TIME. IF ADDITIONAL INFORMATION IS RECEIVED THE COMPLAINT FILE WILL BE REOPENED. THE COMPLAINT INVESTIGATION IS CLOSED, WITH DATA LOGGED INTO POST MARKET SURVEILLANCE FOR CONTINUED PRODUCT QUALITY MONITORING.
PHILIPS RECEIVED A COMPLAINT FROM THE CUSTOMER, REPORTING THAT THE V60 VENTILATOR DISPLAYED A "LOW LEAK CO2 REBREATHING RISK" ERROR CODE. THERE WAS NO PATIENT INVOLVEMENT WHEN THE ISSUE OCCURRED. NO PATIENT OR USER HARM REPORTED. A PHILIPS REMOTE SERVICE ENGINEER (RSE) NOTED THAT THE CUSTOMER'S V60 VENTILATOR DISPLAYED A "LOW LEAK CO2 REBREATHING RISK" ERROR CODE. DURING TROUBLESHOOTING, THE RSE INFORMED THE CUSTOMER, THAT THE ALARM CAN OCCUR IF THERE IS NOT ENOUGH LEAK AT THE PATIENT; IF THE PATIENT CIRCUIT HAD ENOUGH LEAK, THE RSE NOTED THAT THERE IS A FLOW SENSOR ISSUE. THE CUSTOMER WAS ADVISED TO PERFORM A FULL PERFORMANCE VERIFICATION TEST (PVT) AND ADDRESS THE ISSUE(S) FOUND. THE CUSTOMER WOULD CONTACT THEIR THIRD-PARTY SERVICE PROVIDER. INVESTIGATION ONGOING / RESOLUTION PENDING.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 234197 | RESPIRONICS | VENTILATOR, CONTINUOUS USE, MINIMAL VENTILATORY SUPPORT, FACILITY USE | MNT | RESPIRONICS, INC. | V60 |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |