Description of Event or Problem · 0
WE RECEIVED ON JANUARY 13TH, 2026 AN EMAIL FROM THE FIELD REPORTING A PRODUCT COMPLAINT. THE DESCRIPTION OF THE EVENT IS AS FOLLOWING: WE USED THE ANGLED CAGE AND PLATE INSERTER ITEM JLL-IN 38 01-N TOGETHER WITH THE INNER SHAFT JLL-IN 07 02- N/B AS PER SURGICAL TECH SET UP DESCRIPTION. THE PLATE WAS SECURED INTO THE CAGE FIRST AND LOADED ON THE INSERTER. CAGE WAS PERFECTLY PLACED. THE SURGEON STARTED TO ROTATE THE INNER SHAFT TO TAKE THE INSERTER AWAY BUT IT WON'T DESINGAGE. THEN THE TOP PART OF THE INNER SHAFT CAME LOOSE BUT THE REST OF THE SHAFT WAS STILL DOWN THE INSERTER CHANNEL. A SPRING WAS FOUND IN THE WOUND ALSO. WHICH I BELIEVE TO BE PART OF THE INNER SHAFT. WE HAD TO TAKE THE CAGE OFF AND LOAD A NEW CAGE AND PLATE ON THE STRAIGHT INSERTER TO COMPLETE THE OPERATION. ACCORDING TO THE INFORMATION RECEIVED ON (B)(6) 2026, THE SPRING WAS TAKEN OUT OF THE PATIENT. THE SURGICAL DELAY LASTED AROUND 1 HOUR TO THE CASE AS THEY TRIED FEW THINGS TO DISENGAGE THE INSERTER FROM THE PATIENT, THEN THEY HAD TO TAKE THE CAGE OUT WITH THE INSERTER AND TRIAL A DIFFERENT SIZE. FOR THE MOMENT, WE DID NOT YET RECEIVE THE CONFIRMATION OF THE BATCH NUMBER OF THE INSTRUMENTS INVOLVED AND THE INSTRUMENTS ARE NOT RETURNED YET. AS SOON AS WE RECEIVE THE INSTRUMENTS, THE INVESTIGATION WILL BE STARTED.