Description of Event or Problem · 0
TO WHOM IT MAY CONCERN, I AM WRITING TO FILE A COMPLAINT REGARDING EYEBOT, A COMPANY THAT CLAIMS TO PROVIDE AUTONOMOUS EYEGLASS PRESCRIPTIONS AND EYEWEAR. AFTER RECEIVING A PRESCRIPTION AND EYEGLASSES FROM EYEBOT IN (B)(6), I FOUND THAT THE GLASSES I WAS PROVIDED DID NOT WORK CORRECTLY AND WERE UNUSABLE FOR MY VISION NEEDS. DESPITE HAVING PAID EYEBOT FOR THIS SERVICE, I ULTIMATELY HAD TO VISIT MY OPTOMETRIST AND SPEND ADDITIONAL MONEY OUT OF POCKET TO OBTAIN A CORRECT AND FUNCTIONAL PAIR OF GLASSES. EYEBOT MARKETS ITSELF AS AN AUTONOMOUS EYEGLASS SOLUTION, BUT IN MY EXPERIENCE, THE PRODUCT THEY PROVIDED WAS INACCURATE AND INEFFECTIVE. I AM CONCERNED THAT CONSUMERS ARE BEING MISLED INTO PAYING FOR EYEWEAR THAT DOES NOT MEET PROPER VISION CORRECTION STANDARDS, POTENTIALLY CAUSING FINANCIAL HARM AND VISION-RELATED ISSUES. I BELIEVE THIS PRACTICE IS DECEPTIVE AND WARRANTS REVIEW, AS IT MAY AFFECT PUBLIC TRUST AND CONSUMER SAFETY. I AM SUBMITTING THIS COMPLAINT SO THAT THE FDA CAN EVALUATE EYEBOT'S CLAIMS, PRACTICES, AND THE ACCURACY OF THE EYEWEAR THEY PROVIDE. THANK YOU FOR YOUR TIME AND ATTENTION TO THIS MATTER.