BEUDAMED
    FDA Adverse Event Injury Summary report: N

    BOSTON XO2 GAS PERMEABLE CONTACT LENSES

    MDR report key: 24293550 · Received February 9, 2026

    Report

    Report Number
    MW5183528
    Event Type
    Injury
    Date Received
    February 9, 2026
    Report Date
    February 6, 2026
    Manufacturer
    BAUSCH & LOMB INCORPORATED
    Product Code
    HQD
    Adverse Event
    Yes
    Report Source
    Voluntary report
    Reporter Occupation
    PATIENT
    Health Professional
    *

    Narratives

    Description of Event or Problem · 0

    DESCRIPTION: I ORDERED A PAIR OF CONTACT LENSES FROM LENS.COM ON (B)(6) 2026, BASED ON MY VALID PRESCRIPTION (EXHIBIT 1). PRIOR TO PLACING THE ORDER, I WAS ASSURED THAT I WOULD RECEIVE THE SAME BRAND PRESCRIBED BY MY DOCTOR, OPTIMA XTRA, WHICH LENS.COM PROMINENTLY ADVERTISES ON ITS WEBSITE (EXHIBIT 2). DESPITE THIS ASSURANCE, I WAS SENT BOSTON X02 LENSES INSTEAD OF OPTIMA XTRA (EXHIBIT 3). THE SUBSTITUTE LENSES WERE NOT AUTHORIZED BY ME AND HAVE CAUSED SIGNIFICANT EYE IRRITATION, MAKING THEM UNUSABLE. WHEN I CONTACTED LENS.COM TO REPORT THE ERROR AND REQUEST ASSISTANCE, MY CONCERNS WERE DISMISSED AND NO RESOLUTION WAS OFFERED. THIS IS UNACCEPTABLE. I AM REQUESTING A FULL REFUND FOR THIS ORDER AND WRITTEN INSTRUCTIONS, INCLUDING A RETURN ADDRESS, SO I MAY SEND BACK THE DEFECTIVE LENSES. (EXHIBIT 4).

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    560773 BOSTON XO2 GAS PERMEABLE CONTACT LENSES LENS, CONTACT (OTHER MATERIAL) - DAILY HQD BAUSCH & LOMB INCORPORATED

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown