Description of Event or Problem · 0
WHAT: FAULTY EQUIPMENT. MONARCH SCOPE BENT UPON REMOVING FROM PACKAGING. PULLED 2ND SCOPE FOR USE WHICH HAD MUCH MORE OF THE NORMAL CURVATURE THAN THE REF MBR-000211-B. SN [REDACTED]. EXPIRATION 2026-07-15. WHY: WHY: DEFECTIVE DISPOSABLE MONARCH SCOPE. HOW: MONARCH HAS BEEN HAVING PRODUCTION ISSUES WITH THE DISPOSABLE MONARCH SCOPES. THIS IS THE FOURTH IDENTIFIED INCIDENT. SAFETY NET HAS BEEN COMPLETED AND MED-SUN PAPERWORK WILL BE COMPLETED FOR THIS INCIDENT. OUTCOME: [REDACTED], THE PATIENT, SUCCESSFULLY HAD A MONARCH PROCEDURE PERFORMED WITH NO ISSUES. NOTE: [REDACTED], ENDOSCOPY MANAGER, HAS REQUESTED A FULL MONARCH SCOPE PRODUCT EXCHANGE WITH [REDACTED], MONARCH REPRESENTATIVE. [REDACTED], ENDOSCOPY MANAGER, HAS SCHEDULED A MEETING ON [REDACTED] WITH [REDACTED], MONARCH REPRESENTATIVE AND [REDACTED] LEADERSHIP INCLUDING [REDACTED], [REDACTED], [REDACTED], AND [REDACTED] TO ADDRESS THE PRODUCTION ISSUES AND ANY OTHER CONCERNS RELATED TO MONARCH EQUIPMENT. [REDACTED], ENDOSCOPY MANAGER, WILL SCHEDULE A SECOND MEETING TO ADDRESS THE CT SLICE ISSUES THAT HAVE RESULTED IN MULTIPLE MONARCH PROCEDURE CANCELLATIONS. THIS WAS SUPPOSED TO OCCUR ON [REDACTED], BUT THE MONARCH TEAM REPRESENTATIVES THAT ADDRESS CT IMAGING AND UPLOADS ARE NOT AVAILABLE ON [REDACTED] PER [REDACTED], MONARCH REPRESENTATIVE.