BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDBANK TOWER

    MDR report key: 23345668 · Received October 21, 2025

    Report

    Report Number
    2016493-2025-124729
    Event Type
    Malfunction
    Date Received
    October 21, 2025
    Date of Event
    September 24, 2025
    Report Date
    September 26, 2025
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403517167
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    OH, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 14-NOV-2019 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THIS INCIDENT, IT WAS DETERMINED THAT AN ERROR MESSAGE HAD APPEARED "MAY NOT EXCEED MINIMUM QUANTITY AMOUNT" WHEN ATTEMPTING TO ISSUE MEDICATION. A TECHNICAL SUPPORT SPECIALIST (TSS) ADVISED THE CUSTOMER TO CONTACT THE PHARMACY TO UPDATE THE MINIMUM QUANTITY SETTING IN MEDBANK MYQLINK (MYQ), AS IT WAS CURRENTLY SET TO 1 TO RESOLVE THE ISSUE. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST ASSISTED THE CUSTOMER.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER, THE ITEM DID NOT EXCEED MINIMUM QUANTITY. THE CUSTOMER STATED THAT THE MALFUNCTION OCCURRED WHILE USER TRIED TO ISSUE MEDICATION TO A PATIENT. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    2451811 BD PYXIS¿ MEDBANK TOWER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500004500000 10885403517167

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown