BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    ELECSYS ANTI-TSHR

    MDR report key: 23323837 · Received October 17, 2025

    Report

    Report Number
    1823260-2025-04237
    Event Type
    Malfunction
    Date Received
    October 17, 2025
    Date of Event
    March 3, 2025
    Report Date
    December 18, 2025
    Manufacturer
    ROCHE DIAGNOSTICS
    Product Code
    JZO
    UDI-DI
    07613336160305
    PMA / PMN Number
    K193313
    Removal / Correction Number
    RES 98103
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    JA
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    ISSUES HAVE BEEN IDENTIFIED WITH THE ELECSYS ANTI-TSHR ASSAY, PARTICULARLY AROUND THE 1.75 IU/L MEDICAL DECISION POINT. ROCHE DIAGNOSTICS HAS ISSUED AN URGENT MEDICAL DEVICE CORRECTION FOR THIS ISSUE, ENTITLED "ELECSYS® ANTI-TSHR ASSAY ¿ DEVIATIONS ON COBAS® E 411, 402, AND 801 ANALYZERS." THIS CORRECTION HAS BEEN REPORTED TO FDA. ROCHE DIAGNOSTICS INVESTIGATED AND CONFIRMED THE CUSTOMERS' ALLEGATIONS. THE ROOT CAUSE FOR THE VARIATIONS IN THE ELECSYS ANTI-TSHR ASSAY WAS AN INSUFFICIENCY OF THE ASSAY'S ROUTINE PRODUCTION PROCESS. FOR THE PLATFORM-TO-PLATFORM DEVIATION (COBAS E 411 VS. COBAS E 402/E 801), DIFFERENCES AROSE DUE TO AN INSUFFICIENT ALIGNMENT CONCEPT BETWEEN THE PLATFORMS. THESE VARIATIONS WERE FURTHER INFLUENCED BY UPDATES TO THE ROUTINE PRODUCTION PROCESS FOR THIS ASSAY. FOR THE LOT-TO-LOT DEVIATION ON E 411, MEASURES TAKEN TO ENHANCE ROBUSTNESS LED TO ADDITIONAL SHIFTS. CUSTOMERS WERE ADVISED TO IMMEDIATELY DISCONTINUE USING AND DISCARD THE AFFECTED LOT NUMBERS: 840183 AND 874011 ON THE COBAS E402/E801 ANALYZER 840177 ON THE COBAS E411 ANALYZER. CUSTOMERS WERE ADVISED TO SWITCH TO THE NEW UNAFFECTED LOT NUMBERS: 908953 ON THE COBAS E402/E801 ANALYZER 906872 ON THE COBAS E411 ANALYZER. THE COBAS E601 AND E602 MODULES ARE NOT AFFECTED AND CAN BE USED WITH ALL CURRENTLY AVAILABLE LOTS AND WITH THE UPCOMING LOTS WITHOUT RESTRICTIONS. MEDWATCH FIELDS H7 AND H9 HAVE BEEN UPDATED.

    Additional Manufacturer Narrative · 0

    THE SERIAL NUMBERS OF E411 #1 AND #2 WERE PROVIDED AS (B)(6). IT IS NOT KNOWN WHICH SERIAL NUMBER CORRESPONDS TO E411 #1 OR #2. THE SERIAL NUMBER OF E411 #3 IS (B)(6). THE EXPIRATION DATE OF ANTI-TSHR REAGENT LOT 840177 IS 31-MAY-2025. THE EXPIRATION DATE OF REAGENT LOT 801930 IS NOT KNOWN. THE INVESTIGATION IS ONGOING.

    Additional Manufacturer Narrative · 0

    THE CUSTOMER PROVIDED ADDITIONAL DATA FOR SAMPLES 1 AND 2. SEE ATTACHED DATA. THE NEW MEASUREMENTS OF THESE SAMPLES IS HIGHLIGHTED IN YELLOW. AFTER INVESTIGATION, THE SAMPLES WERE SENT BACK TO THE CUSTOMER AND RE-TESTED. IT WAS NOTED THAT THE RESULTS WERE LOWER AS MEASURED ON E411 ANALYZER #3 DURING THE INVESTIGATION. THE CUSTOMER SUSPECTS THE LOWER VALUES WERE MEASURED BECAUSE THE SAMPLES HAD BEEN FROZEN AND THAWED PRIOR TO TESTING. IT WAS ASKED BUT IS IT NOT KNOWN IF THE PROVIDED DATA IN THE ATTACHMENT WAS FROM SAMPLES 1 AND 2 AS INITIALLY REPORTED, OR IF THIS IS DATA FROM NEW SAMPLES. THE CUSTOMER ALSO PROVIDED DATA FOR ADDITIONAL PATIENT SAMPLES (SAMPLES 3 - 10). THESE SAMPLES WERE MEASURED ON ONE OF THE CUSTOMER'S E411 ANALYZERS WITH REAGENT LOT 840177 INITIALLY AS FRESH SAMPLES AND REPEATED AFTER THE SAMPLES WERE FROZEN/THAWED. IT IS UNKNOWN WHICH OF THE TWO E411 ANALYZERS THESE SAMPLES WERE TESTED ON. THESE SAMPLES WERE REPEATED ON THE E411 #3 ANALYZER USED FOR INVESTIGATION AND THE RESULTS WERE SIMILAR TO THE CUSTOMER'S AFTER THE SAMPLES HAD BEEN FROZEN/THAWED. B3 DATE OF EVENT HAS BEEN UPDATED. THIS DATE IS APPROXIMATE AS THE SAMPLE WAS COLLECTED ON THIS DATE, BUT THE MEASUREMENT DATE IS UNKNOWN.

    Description of Event or Problem · 0

    THE INITIAL REPORTER STATED THEY RECEIVED DISCREPANT RESULTS FOR TWO PATIENT SAMPLES TESTED WITH TWO DIFFERENT LOT NUMBERS OF ELECSYS ANTI-TSHR REAGENT ON COBAS E411 DISK ANALYZERS. THE FIRST PATIENT SAMPLE WAS TESTED ON E411 ANALYZER #1 WITH REAGENT LOT 840177, RESULTING IN ANTI-TSH VALUES OF 1.9 IU/L ON (B)(6) 2025 AND 2.49 IU/L ON (B)(6) 2025. THE PATIENT SAMPLE WAS TESTED ON E411 ANALYZER #2, RESULTING IN ANTI-TSH VALUES OF 2.3 IU/L ON (B)(6) 2025 AND 2.69 IU/L ON (B)(6) 2025. THE SECOND PATIENT SAMPLE WAS TESTED ON E411 ANALYZER #1 WITH REAGENT LOT 840177, RESULTING IN ANTI-TSH VALUES OF 2.9 IU/L ON (B)(6) 2025 AND 3.35 IU/L ON (B)(6) 2025. THE PATIENT SAMPLE WAS TESTED ON E411 ANALYZER #2, RESULTING IN ANTI-TSH VALUES OF 3.3 IU/L ON (B)(6) 2025 AND 3.61 IU/L ON (B)(6) 2025. THE SAMPLES WERE PROVIDED FOR INVESTIGATION WHERE THEY WERE TESTED WITH TWO DIFFERENT REAGENT AND CALIBRATOR LOTS ON E411 ANALYZER #3 ON (B)(6) 2025. DURING THE INVESTIGATION, THE FIRST SAMPLE WAS TESTED AFTER CALIBRATION WITH CALIBRATOR LOT 815555, RESULTING IN A VALUE OF 1.64 IU/L WITH REAGENT LOT 801930 AND 1.57 IU/L WITH REAGENT LOT 840177. THIS SAMPLE WAS TESTED AFTER CALIBRATION WITH CALIBRATOR LOT 849115, RESULTING IN A VALUE OF 2.15 IU/L WITH REAGENT LOT 801930 AND 2.32 IU/L WITH REAGENT LOT 840177. DURING THE INVESTIGATION, THE SECOND SAMPLE WAS TESTED AFTER CALIBRATION WITH CALIBRATOR LOT 815555, RESULTING IN A VALUE OF 2.58 IU/L WITH REAGENT LOT 801930 AND 2.54 IU/L WITH REAGENT LOT 840177. THIS SAMPLE WAS TESTED AFTER CALIBRATION WITH CALIBRATOR LOT 849115, RESULTING IN A VALUE OF 3.11 IU/L WITH REAGENT LOT 801930 AND 3.34 IU/L WITH REAGENT LOT 840177.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    302766 ELECSYS ANTI-TSHR THYROID AUTOANTIBODY IMMUNOLOGICAL TEST SYSTEM JZO ROCHE DIAGNOSTICS 840177, 801930 07613336160305

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Male