Description of Event or Problem · 1
THE COMPLAINANT IS A TYPE II DIABETIC. HE STATES THAT HE HAS NOTICED A LOWERING OF HIS BLOOD GLUCOSE RESULTS IN THE AM. NORMALLY HIS AM BLOOD SUGAR RUNS IN THE 150-180MG/DL RANGE. HOWEVER, WITH THIS PARTICULAR BOTTLE REAGENT HE NOTICED HIS GLUCOSE VALUES HAVE SHIFTED TO THE 80-100MG/DL RANGE. ON 5/25/99 HE WAS SCHEDULED FOR ROUTINE BLOOD WORK AT A LOCAL HOSPITAL. HE TESTED HIS BLOOD SUGAR AT HOME AND RECEIVED A VALUE OF 85MG/DL. HOWEVER, TWO HOURS LATER (AT THE HOSPITAL) WHILE STILL IN THE FASTING MODE HIS BLOOD SUGAR WAS 192MG/DL (METHOD UNKNOWN). THE CUSTOMER THEN PURCHASED A NEW BOTTLE OF REAGENT AND DECIDED TO DO A SIDE-BY-SIDE COMPARISON. HIS OLDER REAGENT GAVE A RESULT OF 80MG/DL WHILE THE NEWER REAGENT GAVE A 183 MG/DL. (DIFFERENT FINGER STICKS). WHILE ON THE PHONE THE OPERATION OF THE SYSTEM WAS REVIEWED. THE CUSTOMER INDICATES THAT HE STORES HIS REAGENT IN A DRAWER AND HAS NOT CHANGED THE WAY HE HAS HANDLED THE REAGENT FOR THE LAST 4 YEARS. HE ALSO INDICATED THAT HE HAS NEVER RUN A CONTROL TEST. A REQUEST TO RETURN THE SYSTEM FOR EVALUATION WAS MADE.