BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    DEXCOM G7 RECEIVER

    MDR report key: 22588199 · Received July 24, 2025

    Report

    Report Number
    MW5173228
    Event Type
    Malfunction
    Date Received
    July 24, 2025
    Report Date
    July 21, 2025
    Manufacturer
    DEXCOM, INC.
    Product Code
    QBJ
    Product Problem
    Yes
    Report Source
    Voluntary report
    Reporter Location
    NY, US
    Reporter Occupation
    PATIENT
    Health Professional
    *

    Narratives

    Description of Event or Problem · 0

    RECEIVED URGENT: MEDICAL DEVICE CORRECTION UPDATE FROM DEXCOM FOR MY DEXCOM G7 RECEIVER, (B)(6). I VERIFIED THAT MY RECEIVER WAS AFFECTED AND HAVE BEEN ATTEMPTING TO CONTACT DEXCOM TECHNICAL SUPPORT AT 1-844-478-1600 DAILY FOR THE PAST EIGHT DAYS TO COORDINATE RETURN OF THE AFFECTED RECEIVER AND RECEIPT OF A REPLACEMENT. EACH OF THE NUMEROUS CALLS I HAVE MADE HAVE GONE UNANSWERED AND REQUESTS FOR A CALLBACK TO AVOID FURTHER WAITING HAVE NEVER BEEN RETURNED. CALLS TO OTHER DEXCOM SUPPORT NUMBERS REFER ME BACK TO THE ABOVE NUMBER THAT GOES UNANSWERED.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1088588 DEXCOM G7 RECEIVER INTEGRATED CONTINUOUS GLUCOSE MONITORING SYSTEM, FACTORY CALIBRATED QBJ DEXCOM, INC. MT26403-0

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Male ADVAIR HFA| AZELASTINE| CARVEDILOL | DILTIAZEM| DOXAZOSIN MESYLAT| FLUTICASONE | IBUPROFEN | LANTUS INSULIN| METFORMIN | MOUNJARO| MULTI-VITAMIN| NOVOLOG INSULIN| PREVASTATIN | VALSARTAN/HYDROCHLOROTHIAZIDE| VITAMIN D2