Description of Event or Problem · 0
06/13/2025: COMPLAINT RECEIVED AT SYNERGEYES. 06/24/2025: COMPLAINT WAS PROCESSED, RMA CREATED AND SENT TO QA AND CONSULTATION FOR FURTHER EVALUATION. 06/24/2025: (B)(6) INSPECTED: FOUND SCRATCHES AND SMUDGES AT SURFACE INSPECTION, NO TEARS OR CRACKS FOUND. PARAMETERS MEASURED ARE WITHIN VIAL LABEL SPECIFICATIONS. SCRATCHES AND SMUDGES ARE CONSISTENT WITH CARE AND HANDLING. 07/01/2025: CONSULTATION DEPARTMENT HAS NOT BEEN ABLE TO GET MORE DETAILS FROM ECP. WILL REACH OUT AGAIN. 07/11/2025: CONSULTATION DEPARTMENT RECEIVED VOICE MAIL FROM OFFICE STAFF STATING THEY WERE LEAVING ON VACATION. STATING THAT THE POTENTIAL INJURY (ABRASION) WAS CAUSED BY THE PATIENT INSERTING A TORN LENS AND THEN WEARING THE LENS. THEY DO NOT FEEL THE LENS PRODUCT IS AT FAULT, (MORE PT HANDLING). DR. (B)(6) PRESCRIBED TOBRADEX (COMBINATION ANTIBIOTIC/ STEROID) DROPS FOR 7 DAYS OD ONLY, FOUR TIMES A DAY. ALL SYMPTOMS HAVE RESOLVED AT THIS TIME. ALTHOUGH THE PATIENT IS DOING WELL NOW, SYNERGEYES HAS DECIDED TO FILE AT THIS TIME TO BE ON THE SAFE SIDE.