Description of Event or Problem · 1
THIS CSS CONSOLE WAS NOT ON A PT. CUSTOMER IN (B)(6) REPORTED THAT DURING PERFORMANCE OF A ROUTINE CONSOLE TEST VALIDATION PROTOCOL, THE HARD DISK DRIVE IN THE CSS CONSOLE MONITORING COMPUTER DIDN'T START. THIS ALLEGED FAILURE MODE POSES A LOW RISK TO A PT, BECAUSE IT WAS OBSERVED DURING A ROUTINE SYSTEM CHECKOUT AND THE CSS CONSOLE WAS NOT SUPPORTING A PT. IN ADDITION, THE ALLEGED FAILURE MODE DOES NOT NEGATE THE CSS CONSOLE'S ABILITY TO PERFORM ITS LIFE-SUSTAINING FUNCTIONS. THE COMPUTER IS A MONITORING DEVICE ONLY AND DOES NOT CONTROL CSS CONSOLE FUNCTIONALLY. SYNCARDIA SENT A REPLACEMENT HARD DISK DRIVE TO THE CUSTOMER. CONFIRMATION THAT REPLACEMENT OF THE HARD DISK DRIVE CORRECTED THE ISSUE AND THAT THE CSS CONSOLE PERFORMS AS INTENDED WILL BE PROVIDED IN A SUPPLEMENTAL MDR.