BEUDAMED
    FDA Adverse Event Injury Summary report: N

    HEADBAND HB-7 FOR TDH39

    MDR report key: 22018945 · Received May 14, 2025

    Report

    Report Number
    9612197-2025-00002
    Event Type
    Injury
    Date Received
    May 14, 2025
    Date of Event
    March 19, 2025
    Report Date
    June 12, 2025
    Manufacturer
    NATUS MEDICAL DENMARK APS
    Product Code
    EWO
    Adverse Event
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    GM
    Reporter Occupation
    OTHER
    Health Professional
    N

    Narratives

    Additional Manufacturer Narrative · 0

    NO SIGNIFICANT HEALTH IMPACT OR CONSEQUENCE. DEVICE REPLACED FOR CUSTOMER. (B)(4) OPENED AGAINST SUPPLIER WILFAN ELECTRONICS. DEVICE INVESTIGATED BY WILFAN. WILFAN ELECTRONICS WERE MADE AWARE OF THE ISSUES REPORTED WITH THIS LOT AND OTHER LOTS FROM 2020-2023. BECAUSE OF REPORTED ISSUES, THEY STOPPED PRODUCTION OF THE HEADSETS IN 2023 TO PREVENT ANY FURTHER POSSIBLE BREAKAGES AND COMPLETELY STOPPED SELLING ALL OLDER LOTS FROM 2023 AND EARLIER. THEY HAVE SPENT THE PAST ONE AND HALF YEARS WORKING WITH SUPPLIERS TO MAKE CHANGES TO THE DESIGN AND MATERIALS OF THE HEADSETS TO MAKE THEM STRONGER. THEY HAVE PERFORMED MULTIPLE TESTS ON STRENGTH AND DURABILITY OF THE YOKES AND PLASTIC HOUSING. AS OF Q4 2024 THEY STARTED SELLING THE REVISED HEADSETS AND CONTINUE TO MONITOR AND TEST THE NEWEST INCOMING PRODUCT TO ENSURE THEIR SUPPLIER IS MEETING THEIR REQUIREMENTS. RISK MANAGEMENT FILE REVIEW (PRODUCT AND EVENT): THE CURRENT RISK FILE 1081 AURICAL AUD & MADSEN A450- RISK ANALYSIS - (B)(4) REV 12 HAZARD ID 6.5 IDENTIFIES THIS ISSUE HARM - MINOR INJURY TO THE PATIENT OR USER OR DISCOMFORT. CAUSE- MECHANICAL BREAKAGE, CAUSING SHARP CORNER, EDGES OR PINCH POINTS. E.G. DUE TO STEADY FORCE APPLIED ON THE DEVICE. SEVERITY- MARGINAL (3). RISK LEVEL- MINOR (3). THIS COMPLAINT DOES NOT DESCRIBE A NEW FAILURE MODE OR NEW HARM AND THE EXISTING HAZARD SEVERITY AND/OR PROBABILITY OF OCCURRENCE HAS NOT CHANGED. THE RESIDUAL RISK IS CONSIDERED LOW AND ACCEPTABLE.

    Additional Manufacturer Narrative · 0

    MINOR CUT/ABRASION RECEIVED BY PATIENT. DEVICE REQUESTED FOR RETURN. AS PER DOC (B)(4) REV 12 - 1081 AURICAL AUD & MADSEN A450 - RISK ANALYSIS. HAZARD ID 6.5 CAUSE- MECHANICAL BREAKAGE, CAUSING SHARP CORNER, EDGES OR PINCH POINTS. E.G. DUE TO STEADY FORCE APPLIED ON THE DEVICE. (HIT BY SOMETHING). EFFECTS/HARM - MINOR PHYSICAL TRAUMA INJURIES. RESIDUAL RISK 3 (LOW) AND ACCEPTABLE.

    Description of Event or Problem · 0

    WHEN CUSTOMER TOOK TDH-39 HEADPHONES OFF, THE PLASTIC HOLDER BROKE AND THE HEADBAND SEPARATED. HEADPHONES HIT PATIENT'S FACE. THERE ALREADY WAS A CRACK ON THE HEADPHONE HOLDER. CUSTOMER COULDN'T TELL IF CRACK WAS ALREADY THERE WHEN TDH-39 WAS DELIVERED OR APPEARED AFTER TIME. PATIENT WAS SLIGHTLY WOUNDED WITH A SMALL BLOODY WOUND. HISTORICAL INSTANCE WAS REPORTED TO FIELD SERVICE TECH WHEN ON SITE IN MAY, HENCE LONG GAP BETWEEN INCIDENT AND NATUS AWARENESS DATE.

    Description of Event or Problem · 0

    WHEN CUSTOMER TOOK TDH-39 HEADPHONES OFF, THE PLASTIC HOLDER BROKE AND THE HEADBAND SEPARATED. HEADPHONES HIT PATIENT'S FACE. THERE ALREADY WAS A CRACK ON THE HEADPHONE HOLDER. CUSTOMER COULDN'T TELL IF CRACK WAS ALREADY THERE WHEN TDH-39 WAS DELIVERED OR APPEARED AFTER TIME. PATIENT WAS SLIGHTLY WOUNDED WITH A SMALL BLOODY WOUND.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1183189 HEADBAND HB-7 FOR TDH39 HEADBAND HB-7 FOR TDH39 EWO NATUS MEDICAL DENMARK APS 1-25-12200

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown