FDA Adverse Event
Malfunction
Summary report: N
SOFTLAB
MDR report key: 2167972
·
Received June 16, 2011
Report
- Report Number
- 1058332-2011-00003
- Event Type
- Malfunction
- Date Received
- June 16, 2011
- Report Date
- June 14, 2011
- Manufacturer
- SCC SOFT COMPUTER
- Product Code
- JQP
- Removal / Correction Number
- 1058332-06/02/2009-002-C
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- WI, US
- Reporter Occupation
- OTHER
Narratives
Additional Manufacturer Narrative · 1
THE CLIENT REPORTED THE PRODUCT MALFUNCTION ON SOFTLAB 4.0.3.13.2 AFFECTED VERSIONS INCLUDE: 4.0.1.0-4.0.1.16, 4.0.2.0-4.0.2.10, 4.0.3.0-4.03.13, 4.0.4.0-4.0.4.5. METHOD: INSPECTED SOURCE CODE OF PROGRAM.
Description of Event or Problem · 1
CLIENT WAS USING PATIENT MAINTENANCE TO PERFORM MOVES OF STAYS OPERATION WHICH SUBSEQUENTLY SENT THE WRONG BILLING NUMBER DURING AN ADT UPDATE TO SOFTWEB, SOFTPATH AND SOFTMEDIA. THE INCORRECT BILLING NUMBER TRANSMITTED VIA INTERNAL ADT TO SOFTWEB, SOFTPATH AND SOFTMEDIA WERE THEN APPLIED TO A DIFFERENT PATIENT RECORDS. BILLING NUMBERS IN SOFTLAB WERE CORRECT. EXTERNAL ADT TRANSACTIONS WERE NOT AFFECTED. NO ADVERSE PATIENT EVENT IS ASSOCIATED WITH THIS ISSUE.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1 | SOFTLAB | JQP | SCC SOFT COMPUTER |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |