FDA Adverse Event Malfunction Summary report: N

CONTOUR® NEXT

MDR report key: 21423700 · Received February 20, 2025

Report

Report Number
1810909-2025-00028
Event Type
Malfunction
Date Received
February 20, 2025
Date of Event
January 29, 2025
Report Date
May 14, 2025
Manufacturer
ASCENSIA DIABETES CARE US INC.
Product Code
NBW
UDI-DI
05016003734700
PMA / PMN Number
K223293
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
SZ
Reporter Occupation
OTHER
Health Professional
N

Narratives

Additional Manufacturer Narrative · 0

THE PATIENT/FAMILY (A1) WAS THE INITIAL REPORTER (E1), SO PERSONAL INFORMATION WAS NOT ENTERED. NO INFORMATION WAS CAPTURED IN SECTIONS A2 AND A4 AS THE CUSTOMER'S AGE AND WEIGHT WERE NOT PROVIDED. CONTOUR® NEXT METER IS SIMILAR TO THE CONTOUR® NEXT GEN METER AVAILABLE IN THE US MARKET. THE CONTOUR® NEXT TEST STRIPS WITH SKU # 7347 AND LOT # 3MPEF04C HAS THE 510K# OF K223293 AND UDI # (B)(4). THE DEVICE WAS DISTRIBUTED OUTSIDE THE US, THEREFORE, NO GUDID INFORMATION EXISTS.

Additional Manufacturer Narrative · 0

THE CUSTOMER RETURNED THE SUSPECTED CONTOUR® NEXT METER WITH SERIAL # (B)(6) FOR EVALUATION. THE TEST STRIPS ASSOCIATED WITH THE EVENT WERE NOT RETURNED. THE RETURNED METER AND THE IN-HOUSE CONTOUR® NEXT TEST STRIPS FROM LOT # 3MPEF04C WERE USED FOR IN-HOUSE TESTING, USING BLOOD SPIKED WITH GLUCOSE AT 22.3 MMOL/L AND 7.4 MMOL/L, AS DETERMINED BY THE YSI INSTRUMENT IN FIVE REPLICATES EACH. ALL TESTS RECOVERED WITHIN THE FIT-FOR-USE LIMITS. ADDITIONALLY, THE RETURNED METER WAS TESTED WITH THE IN-HOUSE STRIPS MENTIONED ABOVE AND THE IN-HOUSE CONTOUR® NEXT CONTROL SOLUTION FROM LOT # 4BV2G24, AND THE RESULTS WERE WITHIN THE ACCEPTABLE CONTROL RANGES. THE IN-HOUSE TESTING WAS ALSO PERFORMED BEFORE THE METER WAS RETURNED USING THE CONTOUR® NEXT METER WITH SERIAL # (B)(6) AND IN-HOUSE CONTOUR® NEXT TEST STRIPS FROM LOT # 3MPEF04C, USING BLOOD SPIKED WITH GLUCOSE AT 21.9 MMOL/L AND 7.5 MMOL/L, AS DETERMINED BY THE YSI INSTRUMENT IN FIVE REPLICATES EACH. ALL TESTS RECOVERED WITHIN THE FIT-FOR-USE LIMITS.

Description of Event or Problem · 0

THE CUSTOMER FROM SWITZERLAND REPORTED THAT WITHIN TWO MINUTES, SHE OBTAINED BLOOD GLUCOSE READINGS OF 27 MMOL/L, 11.3 MMOL/L AND 6.3 MMOL/L WITH THE CONTOUR® NEXT METER. THERE WAS NO ALLEGATION OF AN ADVERSE EVENT. THE CUSTOMER WAS ADVISED TO RETURN THE DEVICE FOR EVALUATION. THE CUSTOMER WAS OFFERED A REPLACEMENT METER, HOWEVER, THE CUSTOMER DECLINED THE OFFER.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
394548 CONTOUR® NEXT BLOOD GLUCOSE TEST STRIPS NBW ASCENSIA DIABETES CARE US INC. 7347 3MPEF04C 05016003734700

Patients

Seq Age Sex Outcome Treatment
1 NA Female