HENRY SCHEIN INC
Report
- Report Number
- 3003444492-2025-00003
- Event Type
- Malfunction
- Date Received
- February 7, 2025
- Date of Event
- January 9, 2025
- Report Date
- February 6, 2025
- Manufacturer
- PRIMA DENTAL GROUP
- Product Code
- EJL
- Adverse Event
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- UK
- Reporter Occupation
- DENTIST
- Health Professional
- Yes
Narratives
HENRY SCHEIN INC # 123887 - SURGICAL BUR FG 6 - LOT UNKNOWN - THE CUSTOMER REPORTS WHILE USING THESE BURS THE METAL IS SCATTERING IN THE SURGICAL SITE. IT COMPROMISES HEALING IF LEFT THERE. THE DOCTOR HAS SPENT A LOT OF TIME REMOVING THEM WHICH IS NOT EASY. THE DOCTOR THINKS IT HAPPENED MULTIPLE TIMES. NO ONE WAS HARMED, THE DOCTOR WAS ABLE TO RETRIEVE THE METAL PIECES OUT. AN EMAIL HAS ALREADY BEEN SENT WITH FOLLOW UP QUESTIONS AND WE HAVE YET TO HEAR BACK. - 1. HAS A SERIOUS PUBLIC HEALTH THREAT OCCURRED? NO - 2. HAS A DEATH OR UNANTICIPATED SERIOUS DETERIORATION IN STATE OF HEALTH OCCURRED? NO.
HENRY SCHEIN INC#: 123887 - SURGICAL BUR FG 6 - LOT: UNKNOWN - THE CUSTOMER REPORTS WHILE USING THESE BURS THE METAL IS SCATTERING IN THE SURGICAL SITE. IT COMPROMISES HEALING IF LEFT THERE. THE DOCTOR HAS SPENT A LOT OF TIME REMOVING THEM WHICH IS NOT EASY. THE DOCTOR THINKS IT HAPPENED MULTIPLE TIMES. NO ONE WAS HARMED; THE DOCTOR WAS ABLE TO RETRIEVE THE METAL PIECES OUT. AN EMAIL HAS ALREADY BEEN SENT WITH FOLLOW UP QUESTIONS AND WE HAVE YET TO HEAR BACK. 1. HAS A SERIOUS PUBLIC HEALTH THREAT OCCURRED? NO. 2. HAS A DEATH OR UNANTICIPATED SERIOUS DETERIORATION IN STATE OF HEALTH OCCURRED? NO. INVESTIGATION/ROOT CAUSE: NO LOT NUMBER OR IMAGES WERE PROVIDED BY THE CUSTOMER. THE LOT NUMBER IS ESSENTIAL FOR REVIEWING OUR MANUFACTURING RECORDS. WITHOUT THIS INFORMATION, WE WILL BE UNABLE TO IDENTIFY THE ROOT CAUSE OF THE COMPLAINT, THEREFORE THIS COMPLAINT IS CONSIDERED UNJUSTIFIED. CC1231-UNABLE TO RECEIVE ANY RESPONSE FROM CUSTOMER.
THE CUSTOMER REPORTS WHILE USING THESE BURS THE METAL IS SCATTERING IN THE SURGICAL SITE. IT COMPROMISES HEALING IF LEFT THERE. THE DOCTOR HAS SPENT A LOT OF TIME REMOVING THEM WHICH IS NOT EASY. THE DOCTOR THINKS IT HAPPENED MULTIPLE TIMES. NO ONE WAS HARMED, THE DOCTOR WAS ABLE TO RETRIEVE THE METAL PIECES OUT. AN EMAIL HAS ALREADY BEEN SENT WITH FOLLOW UP QUESTIONS AND WE HAVE YET TO HEAR BACK.
THE CUSTOMER REPORTS WHILE USING THESE BURS THE METAL IS SCATTERING IN THE SURGICAL SITE. IT COMPROMISES HEALING IF LEFT THERE. THE DOCTOR HAS SPENT A LOT OF TIME REMOVING THEM WHICH IS NOT EASY. THE DOCTOR THINKS IT HAPPENED MULTIPLE TIMES. NO ONE WAS HARMED; THE DOCTOR WAS ABLE TO RETRIEVE THE METAL PIECES OUT. AN EMAIL HAS ALREADY BEEN SENT WITH FOLLOW UP QUESTIONS AND WE HAVE YET TO HEAR BACK.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1299157 | HENRY SCHEIN INC | DENTAL BUR - SURGICAL BUR FG 6 | EJL | PRIMA DENTAL GROUP | SURGICAL BUR FG 6 | NOT KNOWN |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | NA | Male |