FDA Adverse Event Malfunction Summary report: N

CONNECTED BLOOD GLUCOSE MONITORING SYSTEM

MDR report key: 20848872 · Received December 4, 2024

Report

Report Number
3008514395-2024-00009
Event Type
Malfunction
Date Received
December 4, 2024
Date of Event
October 1, 2024
Report Date
December 23, 2024
Manufacturer
TELCARE, LLC
Product Code
NBW
UDI-DI
00859519002407
PMA / PMN Number
K110571
Adverse Event
Yes
Report Source
Manufacturer report
Reporter Occupation
OTHER
Health Professional
N

Narratives

Additional Manufacturer Narrative · 0

DEVICE WAS RETURNED FOR INSPECTION AND EVALUATION. NO EXTERNAL DEVICE DAMAGE WAS IDENTIFIED. DEVICE LOGS WERE REVIEWED AND NO RESULT OF 575 MG/DL RESULTS IN THE 40S AS ALLEGED BY THE PATIENT WERE FOUND TO BE STORED ON THE METER. CONTROL SOLUTION TESTING WAS PERFORMED USING CONTROL SOLUTION AND TEST STRIPS AND NO DEVICE INACCURACY WAS IDENTIFIED. PATIENT FOLLOW-UP HAS BEEN REQUESTED FOR ADDITIONAL INFORMATION REGARDING THE EVENT.

Additional Manufacturer Narrative · 0

PATIENT WAS CONTACTED ON (B)(6) 2024 FOR ADDITIONAL INFORMATION CONCERNING THE ALLEGED EVENT. THE PATIENT STATED THAT THE ALLEGED EVENT OCCURRED IN (B)(6) 2024 BUT DID NOT KNOW THE SPECIFIC DATE. THE PATIENT ALSO CLARIFIED THAT THEY FELL BUT DID NOT LOSE CONSCIOUSNESS.

Description of Event or Problem · 0

PATIENT ALLEGEDLY CHECKED THEIR BLOOD SUGAR USING THE PHILIPS BLOOD GLUCOSE METER AND GOT A RESULT OF 575 MG/DL. PATIENT THEN ALLEGEDLY SELF-ADMINISTERED INSULIN AND LOST CONSCIOUSNESS AND FELL. AFTER THE EVENT, THE PATIENT ALLEGES THEIR BLOOD GLUCOSE WAS IN THE LOW 40S. NO MEDICAL ATTENTION WAS SOUGHT BY THE PATIENT. THE DATE/TIME OF THE ALLEGED EVENT IS NOT KNOWN AT THIS TIME.

Description of Event or Problem · 0

PATIENT ALLEGEDLY CHECKED THEIR BLOOD SUGAR USING THE PHILIPS BLOOD GLUCOSE METER AND GOT A RESULT OF 575 MG/DL. PATIENT THEN ALLEGEDLY SELF-ADMINISTERED INSULIN AND FELL. AFTER THE EVENT, THE PATIENT ALLEGES THEIR BLOOD GLUCOSE WAS IN THE LOW 40S. NO MEDICAL ATTENTION WAS SOUGHT BY THE PATIENT. THE DATE/TIME OF THE ALLEGED EVENT IS NOT KNOWN AT THIS TIME.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
2228060 CONNECTED BLOOD GLUCOSE MONITORING SYSTEM CONNECTED BLOOD GLUCOSE METER NBW TELCARE, LLC TM0009 00859519002407

Patients

Seq Age Sex Outcome Treatment
1 70 YR Unknown Required Intervention