PROGRAMMING SOFTWARE
Report
- Report Number
- 1644487-2011-00665
- Event Type
- Malfunction
- Date Received
- March 30, 2011
- Date of Event
- March 1, 2011
- Report Date
- March 1, 2011
- Manufacturer
- CYBERONICS INC
- Product Code
- LYJ
- PMA / PMN Number
- P970003
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- GA, US
- Reporter Occupation
- OTHER
Narratives
DEVICE MALFUNCTION IS MAY HAVE OCCURRED IN THE SERIAL CORD OR POWER THAT WERE NOT RETURNED, BUT DID NOT CAUSE OR CONTRIBUTE TO A DEATH OR SERIOUS INJURY. CORRECTED DATA: THE INITIAL REPORTED HAD PRODUCTS THAT WERE REPORTED TO THE MANUFACTURER WERE INCORRECT, THE SERIAL NUMBER WAS UPDATED TO THE CORRECT PRODUCT INVOLVED. CORRECTED DATA: THE INITIAL REPORTED HAD PRODUCTS THAT WERE REPORTED TO THE MANUFACTURER WERE INCORRECT, THE LOT NUMBER WAS UPDATED TO THE CORRECT PRODUCT INVOLVED. CORRECTED DATA: THE INITIAL REPORTED HAD PRODUCTS THAT WERE REPORTED TO THE MANUFACTURER WERE INCORRECT, THE VERSION OF SOFTWARE WAS UPDATED TO THE CORRECT PRODUCT INVOLVED. DEVICE MANUFACTURE DATE (MO/DAY/YR): CORRECTED DATA: THE INITIAL REPORTED HAD PRODUCTS THAT WERE REPORTED TO THE MANUFACTURE WERE INCORRECT, THE MANUFACTURE DATE WAS UPDATED TO THE CORRECT PRODUCT INVOLVED.
ADDITIONAL INFORMATION WAS RECEIVED THAT INDICATED THAT THE HANDHELD AND SOFTWARE WERE RETURNED TO THE MANUFACTURER FOR EVALUATION. NO ANOMALIES ASSOCIATED WITH THE HANDHELD PERFORMANCE WERE NOTED DURING TESTING USING THE AC ADAPTER OR THE MAIN BATTERY WITH A FULL CHARGE. THE HANDHELD PERFORMED ACCORDING TO FUNCTIONAL SPECIFICATIONS. NO ANOMALIES ASSOCIATED WITH FLASHCARD SOFTWARE OR DATABASES WERE IDENTIFIED DURING THE FLASHCARD ANALYSIS. THE FLASHCARD AND SOFTWARE PERFORMED ACCORDING TO FUNCTIONAL SPECIFICATIONS. THE PHYSICIAN'S OFFICE DOES NOT KNOW WHICH SERIAL CABLE OR POWER CABLE WAS USED WITH THE HANDHELD WHEN THE ISSUE WAS OCCURRING. THEY ARE NOT SURE IF THE CORDS ARE STILL IN USE OR HAVE BEEN DISCARDED.
IT WAS INITIALLY REPORTED THAT THE PHYSICIAN'S HANDHELD WOULD NOT HOLD A CHARGE. THE PHYSICIAN OFTEN USES THE HANDHELD WHILE PLUGGED INTO THE POWER OUTLET SO THAT IT WILL REMAIN ON. THERE WAS NO REPORTED MISHANDLING OF THE HANDHELD AND IT IS STORED IN A DESK. GOOD FAITH ATTEMPTS FOR PRODUCT RETURN HAVE BEEN UNSUCCESSFUL TO DATE.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1 | PROGRAMMING SOFTWARE | LYJ | CYBERONICS INC | 250 | 537101 |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |