FDA Adverse Event Malfunction Summary report: N

THERMOPHORE AUTOMATIC MOIST HEAT PACK

MDR report key: 2022476 · Received February 15, 2011

Report

Report Number
1811605-2011-00008
Event Type
Malfunction
Date Received
February 15, 2011
Date of Event
January 1, 2011
Report Date
February 7, 2011
Manufacturer
BATTLE CREEK EQUIPMENT CO.
Product Code
IRT
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
TX, US
Reporter Occupation
NOT APPLICABLE

Narratives

Additional Manufacturer Narrative · 1

IT WAS REPORTED THE FABRIC FOUNDATION OF THE UNIT WAS BURNED BY AN INTERNAL COMPONENT. OUR EXAM REVEALED THAT ONE OF THE TERMINALS HAD BEEN BROKEN NEAR A THERMOSTAT, RESULTING IN A SPARK WHICH HAD COMPROMISED OUR DOUBLE-INSULATED DESIGN, CAUSING A 1/4" DIAMETER HOLE IN THE FABRIC FOUNDATION. WE ALSO FOUND SEVERAL OTHER INTERNAL COMPONENTS THAT WERE DAMAGED, INDICATING THAT THE CUSTOMER MISUSED THE PAD BY APPLYING AN EXCESSIVE, LOCALIZED FORCE ON OR NEAR THE THERMOSTAT TERMINAL. WE CONCLUDED THAT THIS REPORT WAS ATTRIBUTABLE TO MISUSE BY THE USER, AND FAILURE TO FOLLOW INSTRUCTIONS AS TO THE CARE AND HANDLING OF THE UNIT.

Description of Event or Problem · 1

IT WAS REPORTE, THE FABRIC FOUNDATION OF THE UNIT WAS BURNED BY AN INTERNAL COMPONENT.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 THERMOPHORE AUTOMATIC MOIST HEAT PACK ELECTRIC MOIST HEAT PACK IRT BATTLE CREEK EQUIPMENT CO. 156

Patients

Seq Age Sex Outcome Treatment
1