FDA Adverse Event Malfunction Summary report: N

CONTOUR

MDR report key: 1982545 · Received January 11, 2011

Report

Report Number
1826988-2010-00880
Event Type
Malfunction
Date Received
January 11, 2011
Date of Event
December 21, 2010
Report Date
December 22, 2010
Manufacturer
BAYER HEALTHCARE LLC
Product Code
NBW
PMA / PMN Number
K062058
Removal / Correction Number
NA
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
NJ, US
Reporter Occupation
OTHER

Narratives

Description of Event or Problem · 1

THE CUSTOMER TESTED HIS BLOOD GLUCOSE THE DAY BEFORE HE CALLED CUSTOMER SERVICE AND REC'D A READING OF 85 MG/DL USING HIS CONTOUR METER. HE RETESTED USING ANOTHER METER AND REC'D A READING OF 205 MG/DL. THE DIFFERENCE BETWEEN THE READINGS FALLS IN THE "C" ZONE OF THE CONSENSUS ERROR GRID, MAKING THE DIFFERENCE CLINICALLY SIGNIFICANT. DURING THE CALL, THE CUSTOMER PERFORMED CONTROL TESTS AND REC'D A RESULT OF 21 MG/DL. THE NORMAL CONTROL RANGE WAS 106-147 MG/DL. NO ADVERSE EVENTS WERE ALLEGED. THE CUSTOMER'S TEST STRIPS ARE TO BE RETURNED FOR EVAL. REPLACEMENT TEST STRIPS AND A NEW METER WERE SENT TO THE CUSTOMER.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 CONTOUR NBW BAYER HEALTHCARE LLC 9556C NA

Patients

Seq Age Sex Outcome Treatment
1 UNK