FDA Adverse Event Malfunction Summary report: N

FREESTYLE NAVIGATOR

MDR report key: 1970647 · Received January 25, 2011

Report

Report Number
2954323-2011-00943
Event Type
Malfunction
Date Received
January 25, 2011
Date of Event
December 27, 2010
Report Date
January 25, 2011
Product Code
MDS
Product Problem
Yes
Report Source
Manufacturer report
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 1

INVESTIGATION WAS PERFORMED AND ON THE RETURNED PRODUCT. VISUAL INSPECTION ON THE TRANSMITTER IDENTIFIED A CRACK AT THE THERMISTOR BARREL. LEAK TESTING WAS THEN PERFORMED TO TEST THE NAVIGATOR TRANSMITTER FOR ACCEPTABLE PRESSURE DECAY (IE: LEAK RATE) OF THE SEALED UNIT. RETURNED TRANSMITTER ((B)(4)) FAILED THE LEAK TEST. (B)(4).

Description of Event or Problem · 1

WHILE PERFORMING AN INVESTIGATION ON THE CUSTOMER'S RETURNED FREESTYLE NAVIGATOR TRANSMITTER, A THERMISTOR CRACK WAS OBSERVED. IT HAS BEEN DETERMINED THAT SOME FREESTYLE NAVIGATOR TRANSMITTERS COULD POTENTIALLY EXHIBIT A CRACK/FRACTURE ON THE PLASTIC HOUSING NEAR THE BATTERY COMPARTMENT, WHICH COULD POTENTIALLY ALLOW MOISTURE TO COME IN CONTACT WITH THE TRANSMITTER'S INTERNAL ELECTRONICS, POTENTIALLY CAUSING THE TRANSMITTER AND THE RECEIVER TO LOSE CONNECTION INTERRUPTING THE CONTINUOUS GLUCOSE RESULTS. ALTHOUGH UNLIKELY, MOISTURE ENTERING THE TRANSMITTER HAS THE POTENTIAL TO GENERATE INACCURATE RESULTS ONLY WITH THE CONTINUOUS GLUCOSE READINGS. THE BUILT-IN FREESTYLE GLUCOSE METER IS NOT IMPACTED BY THIS ISSUE AND THE USER CAN CONTINUE TO USE THE BUILT-IN METER. THERE WAS NO REPORT OF DEATH, SERIOUS INJURY OR MISTREATMENT ASSOCIATED WITH THIS EVENT.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 FREESTYLE NAVIGATOR CONTINUOUS GLUCOSE MONITORING SYSTEM MDS

Patients

Seq Age Sex Outcome Treatment
1