ORTHO PROVUE
Report
- Report Number
- 1056600-2010-00141
- Event Type
- Malfunction
- Date Received
- December 22, 2010
- Date of Event
- November 29, 2010
- Report Date
- December 22, 2010
- Manufacturer
- MICROTYPING SYSTEMS
- Product Code
- KSZ
- Report Source
- Manufacturer report
- Reporter Location
- KS, US
- Reporter Occupation
- OTHER
Narratives
ON (B)(6) 2010 THE CUSTOMER REPORTED AN INITIALIZATION ISSUE WITH THE INSTRUMENT (COMPLAINT: (B)(4)). A SERVICE ORDER WAS CREATED ON (B)(6) 2010. ON (B)(6) 2010 WITH NO REPAIRS TO THE INSTRUMENT THE CUSTOMER DECIDED TO RUN QUALITY CONTROL AND 2 PATIENT SAMPLES. ON (B)(6) 2010 THE FIELD ENGINEER PERFORMED SERVICE ON THE INSTRUMENT. REPAIRS HAVE RETURNED THE INSTRUMENT TO EXPECTED OPERATION (COMPLAINT: (B)(4) FOR DETAILS). CTS DISCUSSED WITH THE CUSTOMER THE IMPORTANCE OF NOT USING THE INSTRUMENT UNTIL SERVICE IS COMPLETE.
THE CUSTOMER REPORTED THAT A PATIENT WITH A NEGATIVE ANTIBODY SCREEN REACTED POSITIVE WHEN TESTED ON THE PROVUE. INCORRECT RESULTS WERE REPORTED TO THE PHYSICIAN. THIS ISSUE OCCURRED ON A DEFECTIVE INSTRUMENT THAT WAS AWAITING SERVICE (COMPLAINT : (B)(4)). BEFORE SERVICE COULD BE PERFORMED THE CUSTOMER DECIDED TO USE THE INSTRUMENT TO RUN QC AND PATIENT SAMPLES.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1 | ORTHO PROVUE | AUTOMATED BLOOD GROUPING & ANTIBODY TEST SYSTEM | KSZ | MICROTYPING SYSTEMS | 3.1.1 |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |