Description of Event or Problem · 0
I PURCHASED THE LENIRE DEVICE FROM AN AUDIOLOGY CLINIC LOCATED IN THE (B)(6) AREA. AFTER USING THE DEVICE AS INSTRUCTED BY THE CLINIC FOR THE SUGGESTED 12-WEEK PERIOD, PLUS AN ADDITIONAL 4+ WEEKS, THE RESULTS WERE DISAPPOINTING. I DID NOT EXPERIENCE A SIGNIFICANT IMPROVEMENT WITH MY TINNITUS SYMPTOMS. I REGRET SPENDING THE APPROXIMATELY (B)(6) FOR THE LENIRE DEVICE. AS A SIDE NOTE, I HAVE BEEN IN CONTACT WITH ANOTHER CLIENT OF THE (B)(6) CLINIC. SHE ALSO PURCHASED THE LENIRE DEVICE AND STATED TO ME THAT HER RESULTS WERE SIMILAR TO MINE. I FOUND THE EMPLOYEES OF THE CLINIC I PURCHASED THE DEVICE FROM TO BE INTELLIGENT AND CARING, SO MY EXPERIENCE IS NO REFLECTION ON THEM. WHILE I WAS TOLD IN ADVANCE BY THE CLINIC THAT THERE IS NO TRIAL PERIODS AND NO REFUNDS FOR THE LENIRE DEVICE, I STILL FIND THIS WAS ODD BECAUSE I PURCHASED HEARING AIDES (IN HOPE THEY WOULD IMPROVE MY TINNITUS) FROM A LICENSED HEARING AIDE SPECIALIST AND THEY OFFERED A TRIAL PERIOD WITH A FULL REFUND IF I WAS NOT SATISFIED WITH THE HEARING AIDES. AS IT TURNED OUT, I DID RETURN THE HEARING AIDES WITHIN THE TRIAL PERIOD AND I DID RECEIVE A FULL REFUND. I WISH THE LENIRE DEVICE HAD THE SAME RETURN POLICY AS THOSE HEARING AIDES.