Description of Event or Problem · 0
CUSTOMER SERVICE RECEIVED A PHONE CALL ON THE MAIN LINE FROM THE PATIENT'S MOTHER ABOUT HER DAUGHTER. HER DAUGHTER HAS AN ENTERRA II. SHE SAID SHE CALLED A FEW MONTHS AGO AND TALKED WITH HER LOCAL SALES REP WAS REFERRED TO SOMEONE IN HER AREA FOR HER DAUGHTERS DEVICE. HER DAUGHTERS SHOCKING IS GETTING WORSE AND THE SHOCKING IS GOING INTO HER FACE. THIS CALL WAS TRANSFERRED TO (B)(6) AT TECH SUPPORT FOR FURTHER ASSISTANCE. PATIENT'S MOTHER IS STATING EXPERIENCING WORSENING SHOCKING IN THE STOMACH THAT HAS WORKED THE WAY UP TO THE PATIENTS FACE. PATIENT IS REPORTEDLY EXPERIENCING A SHOCKING SENSATION THAT THEY DID NOT HAPPEN WITH THEIR ORIGINAL ENTERRA DEVICE, FOLLOWING A BATTERY CHANGE BY DR. (B)(6). THEY CLAIM TO BE EXPERIENCING A SHOCKING IN THE ABDOMEN, BACK, AND RADIATING UP TO THEIR NECK AND FACE. ENTERRA MEDICAL INC. RECOMMENDED TO GO BACK TO THEIR MANAGING PROVIDER TO INVESTIGATE SHOCKING SENSATION ((B)(6), DR (B)(6)). THEY WANTED ADDITIONAL IMPLANTING CENTERS TO MEET WITH ANOTHER GI FOR A SECOND OPINION. NEXT CLOSEST OPTIONS WERE (B)(6). ENTERRA PROVIDED NAMES AND CONTACT INFO FOR THREE OPTIONS IN THOSE CITIES FROM THE PHYSICIAN FINDER. AS OF (B)(6) 2024, THEY HAVE YET TO MAKE AN APPOINTMENT OR BE SEEN BY A PHYSICIAN.