Description of Event or Problem · 0
THIS UNIT (MIGHTY BLISS HEATING PAD NA-H1121B) WAS RECEIVED AS A GIFT AFTER MY WIFE WAS IN A CAR ACCIDENT. IT JUST STOPPED WORKING. AFTER LOOKING ONLINE FOR WARRANTY INFORMATION, I NOTICED AN FDA RECALL ON THIS UNIT. ATTEMPTS TO SUBMIT FOR A REFUND/REPLACEMENT WERE MADE EXTREMELY DIFFICULT BY THE COMPANY (WHELE/PERCH), AND EVENTUALLY THEY SAID THIS HAD BEEN ESCALATED. AFTER A MONTH WITH NO FOLLOW-UP, I CONTACTED THE COMPANY TO ASK THE STATUS. I RECEIVED THE SAME AUTOREPLY STATING THE CLAIM HAD BEEN ESCALATED. I EMAILED THEM BACK AND TOLD THEM THIS WAS NOT ACCEPTABLE, AND THAT IF I DID NOT HEAR BACK IN 3 WORKING DAYS, I WOULD SUBMIT A COMPLAINT WITH FDA. STILL NO RESPONSE, SO I PHONED THEM. THEY SAID THEY HAD NO RECORD OF MY CLAIM! I TOLD THEM I HAD MULTIPLE EMAIL EXCHANGES WITH THEM AND THAT I COULD FORWARD THESE EMAILS. THEY THEN SAID IF THE CLAIM HAD BEEN ESCALATED, THEN I JUST HAD TO WAIT TO HEAR FROM THEM. I SAID IT WAS ESCALATED A MONTH AGO, AND THAT THIS TIME FRAME RESPONSE WAS NOT REASONABLE, ESPECIALLY AS THEY GAVE ME NO TIME LINE AS TO WHEN TO EXPECT A RESPONSE. IN MY EXPERIENCE WITH THIS COMPANY, THEY DO EVERYTHING POSSIBLE TO AVOID HAVING TO HONOR THIS RECALL, AND THEY SHOULD BE INVESTIGATED FOR THIS.