BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    WILLOW 3.0 BREAST PUMP

    MDR report key: 18060243 · Received November 1, 2023

    Report

    Report Number
    MW5147676
    Event Type
    Malfunction
    Date Received
    November 1, 2023
    Date of Event
    September 21, 2023
    Report Date
    October 23, 2023
    Manufacturer
    WILLOW INNOVATIONS, INC.
    Product Code
    HGX
    Product Problem
    Yes
    Report Source
    Voluntary report
    Reporter Occupation
    PATIENT
    Health Professional
    *

    Narratives

    Description of Event or Problem · 0

    PURCHASED THE WILLOW 3.0 BREAST PUMP FROM WILLOW INNOVATIONS, INC. WITHIN 2 WEEKS OF PURCHASE THE PUMPS WERE LOSING FUNCTIONALITY. CUSTOMER SERVICE TRIED TO PROVIDE OTHER TIPS OF USE BEFORE REPLACING ONLY ONE PART, WHICH DID NOT SOLVE THE ISSUES. THE MALFUNCTIONS ARE HURTING MY MILK SUPPLY AND I EXCLUSIVELY PUMP FOR MY NEWBORN. THEY ARE REFUSING TO REFUND MY MONEY. I HAVE ALSO COMPLAINED TO THEM THAT THE PRODUCT IS FALSELY ADVERTISED AS BEING SPILL PROOF AND ABLE TO PUMP IN ANY POSITION. I CANNOT BEND OVER WITHOUT LOSING MILK FROM THE PUMP CONTAINERS.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1961578 WILLOW 3.0 BREAST PUMP PUMP, BREAST, POWERED HGX WILLOW INNOVATIONS, INC.

    Patients

    Seq Age Sex Outcome Treatment
    1 34 YR Female Other