FDA Adverse Event Malfunction Summary report: N

FREESTYLE FLASH

MDR report key: 1801652 · Received September 7, 2007

Report

Report Number
2954323-2007-16580
Event Type
Malfunction
Date Received
September 7, 2007
Date of Event
August 9, 2007
Report Date
September 7, 2007
Manufacturer
ABBOTT DIABETES CARE INC., USA
Product Code
LFR
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
US
Reporter Occupation
NOT APPLICABLE

Narratives

Additional Manufacturer Narrative · 1

(B)(4). CUSTOMER RETURNED METER WITH SERIAL NUMBER: (B)(4). THE COMPLAINT IS UNDER INVESTIGATION AND A FOLLOW-UP REPORT WILL BE FILED ONCE THE INVESTIGATION IS COMPLETE. CUSTOMERS AND RETAILERS HAVE BEEN INFORMED THROUGH THE ADC FA16MAY2006 LETTER.

Description of Event or Problem · 1

CUSTOMER REPORTED RECEIVING AN ERROR 4 WHEN A TEST STRIP WAS INSERTED AND A BATTERY AND BOOKLET ICONS APPEARED ON THE DISPLAY OF THEIR FREESTYLE FLASH BLOOD GLUCOSE MONITOR, WHICH SUGGESTS THE MEMORY OVERWRITE MALFUNCTION HAS OCCURRED. THE CUSTOMER MENTIONED SHE WAS NOT ABLE TO HAVE HER AND HER SON'S BLOOD GLUCOSE TESTED BECAUSE OF THE MALFUNCTION. SHE REPORTED THE FOLLOWING SYMPTOMS THAT BOTH EXPERIENCED: "SYMPTOMS OF HIGH AND LOW BLOOD GLUCOSE, DIZZINESS, FATIGUE AND WEAKNESS." THERE WAS NO REPORT OF DEATH, SERIOUS INJURY OR THIRD PARTY MEDICAL INTERVENTION ASSOCIATED WITH THIS EVENT.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 FREESTYLE FLASH BLOOD GLUCOSE MONITORING SYSTEM LFR ABBOTT DIABETES CARE INC., USA NA NA

Patients

Seq Age Sex Outcome Treatment
1 NA