RESPIRONICS
Report
- Report Number
- 2518422-2023-27334
- Event Type
- Malfunction
- Date Received
- October 19, 2023
- Date of Event
- October 12, 2023
- Manufacturer
- RESPIRONICS, INC.
- Product Code
- MNT
- PMA / PMN Number
- K102985
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- ND, US
- Reporter Occupation
- BIOMEDICAL ENGINEER
- Health Professional
- Yes
Narratives
H10: MULTIPLE ATTEMPTS HAVE BEEN MADE ON 07-OCT-2023, 24-OCT-2023, AND 01-NOV-2023 TO TRY TO OBTAIN FURTHER INFORMATION ABOUT THIS CASE, BUT NO RESPONSE WAS RECEIVED FROM THE BIOMEDICAL ENGINEER (BME). THIS FILE IS CLOSED AND CAN BE REOPENED IF NEW INFORMATION BECOMES AVAILABLE.
PHILIPS RECEIVED A COMPLAINT BY THE CUSTOMER ON THE V60, INDICATING THAT THE BOTTOM OF THE TOUCHSCREEN WAS NOT RESPONSIVE, AND THE TOUCHSCREEN COULD NOT BE CALIBRATED. IT WAS REPORTED THAT THERE WAS NO PATIENT INVOLVEMENT AT THE TIME THE ISSUE WAS DISCOVERED. THE CUSTOMER REPORTED TO THE REMOTE SERVICE ENGINEER (RSE) THAT THE BOTTOM OF THE TOUCHSCREEN WAS NOT RESPONSIVE, AND THE TOUCHSCREEN COULD NOT BE CALIBRATED. THE RSE PROVIDED THE PART NUMBER OF THE TOUCHSCREEN TO THE CUSTOMER FOR REPAIR UPON REQUEST.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 2078954 | RESPIRONICS | VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE | MNT | RESPIRONICS, INC. | V60 V60PLUS VENTILATOR |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | Unknown |