BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    HERO HEALTH PILL DISPENSER

    MDR report key: 17855910 · Received September 29, 2023

    Report

    Report Number
    MW5146359
    Event Type
    Malfunction
    Date Received
    September 29, 2023
    Date of Event
    August 23, 2023
    Report Date
    September 27, 2023
    Manufacturer
    HERO HEALTH, INC.
    Product Code
    NXB
    Product Problem
    Yes
    Report Source
    Voluntary report
    Reporter Location
    DC, US
    Reporter Occupation
    PATIENT
    Health Professional
    *

    Narratives

    Description of Event or Problem · 0

    PURCHASED THE HERO HEALTH PILL DISPENSER (HTTPS://HEROHEALTH.COM/) TO DISPENSE PRESCRIPTION MEDICINES AND SUPPLEMENTS. I FOLLOWED THE INSTRUCTIONS IN THE COMPANION APP WHEN LOADING PILLS. ON MULTIPLE OCCASIONS, THE DISPENSER DISPENSED INCORRECT DOSES OF PILLS (EXTRA PILLS). LUCKILY I NOTICED AND WAS ABLE TO AVOID THE EXTRA DOSE. AS THE PRODUCT IS MARKETED TO ELDERLY AND OTHERS WHO STRUGGLE WITH THEIR MEDICINE, THIS SEEMS LIKE A MAJOR PROBLEM AS THEY MIGHT NOT NOTICE AND COULD HAVE SIGNIFICANT ADVERSE EFFECTS. I LET THE COMPANY KNOW I WANTED TO RETURN THE DEVICE, AND THEY ASKED WHY AND I TOLD THEM ABOUT THE INCORRECT DOSAGES AND THEN THEY DIDN'T ASK FOR ANY FOLLOW UP INFORMATION THEY JUST SAID THEY WOULD SEND A RETURN ADDRESS. THIS ALSO CONCERNS ME AS IT SEEMS THEY WANT TO SWEEP THIS UNDER THE RUG. THEY THEN SENT FOLLOW UP TEXT MESSAGES TRYING TO GET ME TO KEEP THE PRODUCT THAT THEY KNEW TO BE DEFECTIVE. THEY PRESSURED ME TO SEND IT BACK.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1761071 HERO HEALTH PILL DISPENSER DISPENSER, SOLID MEDICATION NXB HERO HEALTH, INC.

    Patients

    Seq Age Sex Outcome Treatment
    1 36 YR Male ADDERALL 15MG | ALPHA AMINO POWDER | ASPRIN | CORDYCEPS | CREATINE MONOHYDRATE | DHEA 25MG | DOPAMINE ASSIST | GABAPENTIN 400MG | GAUNAFAINCE| HERO HEALTH APP| L-GLUTAMINE POWDER | LEVOTHYROXINE 50MCG | LIOTHYRONINE 5MCG | LORATADINE 10MG | MODAFINIL | NAC 600MG/ CAP| NALTREXONE | NATOKINASE | PREGNENOLONE 30MG | PYRIDOSTIGMINE | TH2 MODULATOR | ZINC PICOLINATE 50MG