Description of Event or Problem · 0
RE: PHILIPS RESPIRONICS DREAMWEAR, UNDER THE NOSE NASAL MASK (HEADGEAR, CUSHION, HOSE) TOXIC SMELL I RECEIVED A NEW SHIPMENT OF PERIODIC CPAP SUPPLIES FROM MY HOME MEDICAL EQUIPMENT SUPPLIER, PERFORMANCE HOME MEDICAL, ABOUT DECEMBER 14. THE PACKING SLIP HAS AN ORDER # 1204773, SALES ID (B)(6), DATE ORDERED (B)(6) 2022, DATE SHIPPED (B)(6) 2022. UPON USE THAT EVENING I NOTICED A VERY STRONG TOXIC ODOR. BECAUSE I WAS EXCITED TO RECEIVE A PROPER FITTING SMALL SIZE TO REPLACE THE MEDIUM SIZE I HAD RECEIVED FREE DURING A FITTING AT MY DOCTOR'S OFFICE I USED IT ANYWAY. HOWEVER, THE STRONG, DISTURBING ODOR PREVENTED SLEEP, SO I ABANDONED IT AFTER A FEW HOURS. THE NEXT DAY I WASHED THE MASK, CUSHION AND HOSE AND TRIED AGAIN THAT NIGHT. THE ODOR WAS CUT IN HALF, BUT AFTER A BIT I QUIT USING IT DUE TO FEAR OF HARM. NO PATIENT SHOULD BE EXPOSED TO OFF-GASSING. THE SMELL WAS SOMETHING YOU MIGHT EXPECT IN AN INDUSTRIAL SHOP, NOT A HOME AND CERTAINLY NOT IN YOUR MEDICAL EQUIPMENT. THE STYLE IS NEW TO ME AS I PREVIOUSLY USED THE PHILIPS RESPIRONICS WISP MASK WHICH NEVER GAVE OFF THIS AWFUL SMELL; NOR DID MY INITIAL PHILIPS RESPIRONICS DREAMWEAR, UNDER THE NOSE NASAL MASK GIVEN TO ME BY MY PHYSICIAN'S CPAP EMPLOYEE WHEN I WAS FIRST INTRODUCED TO THIS STYLE. THE EQUIPMENT OF CONCERN IS LISTED BELOW. I WAS NOT ABLE TO PINPOINT THE OFFENDING PART AS THEY ARE ALL USED AT THE SAME TIME. I ALSO SNIFFED THE FILTERS BUT WAS UNABLE TO DETECT AN ODOR FROM THEM. PHILIPS RESPIRONICS DREAMWEAR, UNDER THE NOSE NASAL MASK, REF 1116685, LOT 0302683940, MANUFACTURED 2022-08-24, MADE IN COSTA RICA(?) MANUFACTURER: RESPIRONICS INC., 1001 MURRY RIDGE LANE, MURRYSVILLE, PA 15668; THIS PACKAGE CONTAINED ALL THESE PARTS: 1116740 S, DREAMWEAR UTN NSL CUSHION, RP 1116745 DREAMWEAR, SM FRAME, RP 1116751 DREAMWEARHEADGEAR WITH ARMS, RP 1116754 DREAMWEAR FABRIC WRAPS, RP 1116748 DREAMWEAR EE ELBOW, RP PHILIPS RESPIRONICS MICRO-FLEXIBLE HEATED 12MM TUBE REF HT12, LOT 847483489, MADE IN MEXICO 2022-03-07 PHILIPS RESPIRONICS REUSABLE FILTER, LOT AT02JS184390, MANUFACTURER SUNSET SOLUTIONS PHILIPS RESPIRONICS DISPOSABLE ULTRAFINE LOT DA17772?, MANUFACTURER SUNSET SOLUTIONS I HAVE INFORMED MY PHYSICIAN'S OFFICE AND MY MEDICAL EQUIPMENT SUPPLIER, PERFORMANCE HOME MEDICAL. PHM WILL BE REPLACING THESE SUPPLIES AND MAILING ME A SHIPPING LABEL TO RETURN THE ODORIFEROUS SUPPLIES TO THEM. (B)(6) MEDICAL (B)(6).