Description of Event or Problem · 1
CUSTOMER RECEIVED A NEWBORN SAMPLE WHICH INITIALLY RECOVERED A TOTAL BILIRUBIN RESULT OF 8.9 MG PER DL AND WAS REPORTED OUT OF THE LAB. A NURSE ON THE PEDIATRIC FLOOR QUESTIONED THE RESULT BECAUSE A MANUAL SKIN TEST FOR BILIRUBIN RESULTED IN 16 MG/DL. LAB REPEATED THE ORIGINAL SAMPLE ON (B) (6) 2010 WHICH RECOVERED 17.6 MG/DL. THIS REPEATED RESULT WAS NEAR THE CUTOFF FOR TREATMENT, THEREFORE, THE PT WAS REDRAWN TWICE ON (B) (6) 2010. FIRST RESULT WAS 20.9, SECOND RESULT WAS 17.5 MG/DL. AN ADD'L SAMPLE WAS DRAWN (B) (6) 2010 WHICH RECOVERED 14.5 MG/DL. ACCORDING TO THE CUSTOMER, NO TREATMENT WAS NECESSARY AND TREATMENT WAS NOT ALTERED OR WITHHELD DUE TO ERRONEOUS RESULTS. THE FIELD SERVICE REP DETERMINED A RINSE NOZZLE WAS DRIPPING WHICH CAUSED THE DISCREPANCY. HE CLEANED THE VALVE AND PERFORMED MECHANICAL CHECKS, PRECISION, CALIBRATION AND QC TO VERIFY ANALYZER OPERATION.