BEUDAMED
    FDA Adverse Event Injury Summary report: N

    POGO AUTOMATIC METER

    MDR report key: 15118169 · Received July 27, 2022

    Report

    Report Number
    3013750448-2022-00001
    Event Type
    Injury
    Date Received
    July 27, 2022
    Date of Event
    July 1, 2022
    Report Date
    July 27, 2022
    Manufacturer
    INTUITY MEDICAL, INC
    Product Code
    NBW
    UDI-DI
    00856176008001
    Adverse Event
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    CA, US
    Reporter Occupation
    003

    Narratives

    Additional Manufacturer Narrative · 0

    VISUAL INVESTIGATION AND PRODUCT TESTING WAS PERFORMED, AND NO ISSUES WERE FOUND. AS A CONSERVATIVE MEASURE, THE NON-POGO METER IS USED AS A REFERENCE VALUE AND COMPARED TO THE POGO AUTOMATIC METER. COMPARISON OF REFERENCE VALUE 111 MG/DL TO POGO AUTOMATIC METER VALUE OF 79 MG/DL ON THE CLARKE-ERROR GRID SHOWS THAT THE RESULT FALLS IN THE B REGION. THIS SHOWS THAT THE ALLEGED EVENT DOES NOT CAUSE OR CONTRIBUTE TO INAPPROPRIATE TREATMENT DUE TO RESULTS OBTAINED FROM THE POGO AUTOMATIC METER. PLEASE NOTE THAT THE NON-POGO METER USED AS A REFERENCE VALUE IS NOT A LABORATORY REFERENCE AND MAY DEMONSTRATE UNKNOWN AMOUNT OF METER VARIATION OR INACCURACY RESULTING IN POTENTIALLY A WORST-CASE COMPARISON SCENARIO THAN A TRUE SIDE-BY-SIDE COMPARISON WITH THE POGO AUTOMATIC METER. THERE HAVE BEEN NO MANUFACTURING EVENTS (E.G NCRS, DEVIATIONS OR REWORK) THAT MAY HAVE CAUSED OR CONTRIBUTED TO THE EVENT. THE CURRENT LABELING IS CONSIDERED ADEQUATE WITH REGARD TO THE REPORTED EVENTON (B)(6) 2022, FARHAN SHAHAB (SR. DIRECTOR, QA/RA) CONTACTED THE USER FOR PATIENT INFORMATION WHICH WAS OBTAINED SUCCESSFULLY. THE USER INDICATED THAT DEVICE IS WORKING WELL AND PERFORMING AS INTENDED.

    Description of Event or Problem · 0

    ON (B)(6) 2022, THE USER CALLED CUSTOMER SUPPORT TO REPORT THAT HER BLOOD GLUCOSE LEVEL WAS 40 MG/DL ON THE LEFT HAND. SHE HAD TESTED AGAIN ON THE OTHER HAND AND WAS FOUND TO BE 46 MG/DL ON THE RIGHT HAND. CUSTOMER SUPPORT INDICATED THAT THE VALUE IS EXTREMELY LOW. UPON CUSTOMER SUPPORT INQUIRING WITH THE USER, SHE INDICATED THAT SHE FELT SLIGHTLY LIGHTHEADED. CUSTOMER SUPPORT SUGGESTED CALLING THE DOCTOR. SHE REQUESTED CONTROL SOLUTIONS AND WERE SENT TO THEM. THE USER INDICATED THAT THEY WOULD GO TO URGENT CARE TO GET CHECKED OUT. ON (B)(6) 2022, CUSTOMER SUPPORT RETURNED THE USER'S VOICEMAIL THAT SHE HAD SPOKEN THE OTHER DAY AND WAS TOLD TO GO TO AN URGENT CARE BECAUSE HER POGO READINGS WERE 40 AND 46 MG/DL. WHEN SHE WENT TO THE URGENT CARE, HER RESULTS AT THE URGENT CARE WERE 111 MG/DL AND POGO READ 79 MG/DL. CUSTOMER SUPPORT EXPLAINED TO THE USER THAT HER METER WILL BE REPLACED AND IF SHE COULD SEND THE METER AND CARTRIDGES BACK IN THE RMA KIT SENT TO HER. SHE STATED THAT SHE HAD NOT RECEIVED THE CONTROL SOLUTIONS YET. SHE WAS TOLD THAT SHE CAN USE THE CONTROL SOLUTIONS WHEN SHE RECEIVES THE NEW METER. SHE HAD NO FURTHER QUESTIONS. ON (B)(6) 2022, CUSTOMER SUPPORT REQUESTED STATUS OF RETURNING PRODUCTS. THERE WAS NO ANSWER, AND A MESSAGE WAS LEFT REQUESTING A RETURN CALL. ON (B)(6) 2022, CUSTOMER SUPPORT DID A FOLLOW UP CALL BACK. VOICEMAIL WAS LEFT TO ASK WHETHER SHE HAD RECEIVED HER NEW METER AND HOW IT COMPARED WITH THE OLD ONE. ALSO, THE USER WAS ASKED WHETHER THEY HAD A CHANCE TO RETURN THE OLD METER BACK FOR FURTHER INVESTIGATION. ON (B)(6) 2022, CUSTOMER SUPPORT SENT AN EMAIL TO FOLLOW UP ON RECEIPT OF THE RMA AND TO CONFIRM THAT THE MONITOR IS READING ACCURATELY. ALSO, THE USER WAS ASKED TO RETURN THE OLD METER BACK. ON (B)(6) 2022, CUSTOMER SUPPORT RECEIVED AN EMAIL FROM THE USER THAT THEY DID RECEIVE THE RMA. THEY INDICATED THAT THE NEW METER IS WORKING AS INTENDED, AND THE OLD METER HAS BEEN SENT BACK.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    2333392 POGO AUTOMATIC METER BLOOD GLUCOSE METER NBW INTUITY MEDICAL, INC 00856176008001 150372280 00856176008001

    Patients

    Seq Age Sex Outcome Treatment
    1 72 YR Female Required Intervention