FDA Adverse Event Malfunction Summary report: N

PROGENY JB-70

MDR report key: 1424985 · Received April 29, 2009

Report

Report Number
1423380-2009-00003
Event Type
Malfunction
Date Received
April 29, 2009
Date of Event
April 2, 2009
Report Date
April 24, 2009
Manufacturer
PROGENY
Product Code
MUH
PMA / PMN Number
K 020070
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
OK, US
Reporter Occupation
DENTIST

Narratives

Description of Event or Problem · 1

A DENTAL PROFESSIONAL, THROUGH A DEALER SERVICE TECHNICIAN, REPORTED THAT THE EXPOSURE CONTROL ON A JB-70 INTRAORAL X-RAY WOULD "FIRE ON ITS OWN" WHEN THE ARM WAS MOVED. PROGENY TECHNICAL SERVICE ADVISED THE UNIT, BE UNPLUGGED AND REMOVED FROM SERVICE. A PROGENY TECHNICAL SERVICE REPRESENTATIVE FLEW TO THE DENTAL OFFICE TO EVALUATE THE UNIT AND FOUND THAT THE CABLE CONNECTING TO THE REMOTE SWITCH HAD BEEN STRIPPED AND TWO OF THE WIRES WERE SHORTED OUT CAUSING THE UNIT TO RADIATE WHEN MOVED. THE CABLE WAS NOT MANUFACTURED OR INSTALLED BY PROGENY. THE CABLE WAS REPLACED AND THE JB-70 INTRAORAL UNIT FUNCTIONED PER SPECIFICATION. THE DOCTOR WAS ALERTED OF THE ROOT CAUSE, AS WAS THE DEALER SERVICE TECHNICIAN WHO WAS PRESENT DURING THE EVALUATION.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 PROGENY JB-70 MUH PROGENY JB-70

Patients

Seq Age Sex Outcome Treatment
1