Description of Event or Problem · 0
SPONTANEOUS CALL: CASSETTE MALFUNCTION: LOT#:416-3625, ERROR "NO DISPOSABLE LINE" PATIENT STATES THAT SAME ERROR HAPPENED TO HER BACK UP PUMP AS WELL. BUT SHE DID A NEW CASSETTE, AND SHE IS INFUSING MEDICATION WITH NO ISSUE. PATIENT CURRENTLY HAS #7 CASSETTE AND SHE WILL CALL BACK MONDAY TO DO A WEEKLY REFILL FOR HER DME/ DILUENT. DID THE REPORTED PRODUCT FAUT OCCUR WHILE IN USE WITH THE PT? YES; DID THE PRODUCT ISSUE CAUSE OR CONTRIBUTE TO PT OR CLINICAL INJURY? NO; IS THE ACTUAL CASSETTE AVAILABLE FOR INVESTIGATION? YES; DID WE [MFR] REPLACE THE CASSETTE? YES; DID THE PT HAVE ADD'L CASSETTES THEY WERE ABLE TO SWITCH TO? YES; IF YES, WAS THE PT ABLE TO SUCCESSFULLY CONTINUE THEIR INFUSION? YES; IS THE INFUSION LIFE-SUSTAINING? YES; WHAT IS THE OUTCOME OF THE EVENT? RESOLVED. REPORTED TO (B)(6) BY PT/CAREGIVER.