Description of Event or Problem · 0
LOW BLOOD SUGAR. I HAVE REPORTED THIS PROBLEM ON MANY OCCASIONS TO DEXCOM. THE MANUFACTURER, NOT THE DIABETES SUPPLIER, IS REPACKAGING EXPIRED SENSORS IN NEW BOXES AND SHIPPING THEM TO GOVERNMENT CUSTOMERS. I REPORTED THIS TO THE OIG AS WELL IN DECEMBER WHEN THIS LAST OCCURRED. TODAY I OPENED THE BOX TO INSERT A NEW SENSOR. THE LABEL ON THE BOX HAD A LOT NUMBER OF 7299088 WITH AN EXPIRATION DATE OF 3-13-2022. THE PACKAGE ON THE INSIDE WHERE THE SENSOR IS HAD A LOT NUMBER OF 5279747 WITH AN EXPIRATION DATE OF 9-14-2021. THIS CAME TO ME DIRECTLY FROM THE MANUFACTURER AS I HAVE COMPLAINED ABOUT THIS EXACT SAME THING ON AT LEAST THREE OTHER OCCASIONS. AS A GENERAL RULE, THESE EXPIRED SENSORS ARE VERY INACCURATE WITH INCORRECT READINGS, DESPITE CALIBRATION. NO ONE SEEMS TO CARE. AS I SAID, I CONTACTED MEDICARE WHO SAID THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE ITS CONTRACT IS WITH THE DIABETES SUPPLIES AND NOT DEXCOM. THIS IS NOT A DIABETES SUPPLIER PROBLEM AS THESE REPLACEMENT SENSORS ARE SHIPPED FROM DEXCOM DIRECTLY. I WAS REFERRED TO THE OFFICE OF THE INSPECTOR GENERAL. I FILED A COMPLAINT ON THIS SAME THING WITH OIG. AND STILL, I AM GETTING REPLACEMENT SENSORS THAT HAVE EXPIRED AND CANNOT BE CALIBRATED. FDA SAFETY REPORT ID # (B)(4).