Description of Event or Problem · 1
THIS IS ONE OF THREE SYSTEMS HAVING THE SAME ISSUE.THE SYSTEM SAMPLES INVASIVE HEMODYNAMIC PRESSURES, UPON REVIEW OF A SAMPLED PRESSURE MEASUREMENT, THE TECHNOLOGIST EDITED THE MEASUREMENTS. AFTER A FEW MINUTES, THE SYSTEM CHANGED THE EDITED PRESSURES BACK TO THE PRE-EDITED MEASUREMENTS. THE SYSTEM DOESN'T PRINT OUT ACCURATE INFORMATION. STAFF HAS TO MAKE NOTES AND DICTATE THE ACTUAL RESULTS. COMPANY HAS STATED THAT IT IS A KNOWN SOFTWARE PROBLEM. PHILIPS UPDATED THE SOFTWARE IN SEPTEMBER TO: 1.1.1.1291 AND AGAIN IN JANUARY 2009 TO VERSION 1.2.1474 TO RESOLVE THE LATEST ISSUE.====================== MANUFACTURER RESPONSE FOR MONITORING SYSTEM, HEMODYNAMIC, XPER INFORMATION SYSTEM======================THIS SYSTEM PERFORMANCE ISSUE IS A POTENTIAL PATIENT SAFETY ISSUE. PHILIPS HAS ESCALATED OUR ISSUES THROUGH THEIR SYSTEM AND HAS AGREED TO AN ON SIGHT MEETING IN JANUARY TO DEVELOP A PLAN OF ACTION TO ADDRESS THESE PROBLEMS.