FDA Adverse Event Malfunction Summary report: N

AFFINITI CVX ULTRASOUND SYSTEM

MDR report key: 12831915 · Received November 17, 2021

Report

Report Number
3019216-2021-10148
Event Type
Malfunction
Date Received
November 17, 2021
Date of Event
October 27, 2021
Manufacturer
PHILIPS ULTRASOUND
Product Code
IYN
UDI-DI
00884838101043
PMA / PMN Number
K212777
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
AS
Reporter Occupation
BIOMEDICAL ENGINEER
Health Professional
Yes

Narratives

Additional Manufacturer Narrative · 0

A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. HOWEVER, DUE TO INSUFFICIENT INFORMATION AND PART RETURNS, THE ENGINEERING TEAM WAS UNABLE TO DETERMINE THE ROOT CAUSE OF THIS FAILURE. AN INTERNAL SCREW WAS TIGHTENED TO RESOLVE THE ISSUE AND NO ADDITIONAL SIMILAR PROBLEMS HAVE BEEN REPORTED POST REPAIR. ACTIONS ARE UNDERWAY TO ENSURE THE NECESSARY INFORMATION AND PARTS ARE RECEIVED TO FURTHER INVESTIGATE IF THIS ISSUE DOES RECUR.

Additional Manufacturer Narrative · 0

AN INVESTIGATION IS UNDERWAY TO DETERMINE THE ROOT CAUSE OF THE ISSUE. RESULTS OF THE INVESTIGATION WILL BE INCLUDED IN A FOLLOW UP REPORT UPON ITS COMPLETION.

Description of Event or Problem · 0

THE CUSTOMER REPORTED AN INCIDENT WHERE THE SWIVEL MECHANISM OF THEIR AFFINITI CVX ULTRASOUND SYSTEM¿S CONTROL PANEL WOULD NOT LOCK INTO POSITION WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. A PHILIPS SERVICE ENGINEER TIGHTENED AN INTERNAL SCREW TO REPAIR THE SYSTEM. NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE ULTRASOUND SYSTEM HAS BEEN RETURNED TO SERVICE WITH NO ADDITIONAL ISSUES REPORTED.

Description of Event or Problem · 0

THE CUSTOMER REPORTED AN INCIDENT WHERE THE SWIVEL MECHANISM OF THEIR AFFINITI CVX ULTRASOUND SYSTEM¿S CONTROL PANEL WOULD NOT LOCK INTO POSITION WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. A PHILIPS SERVICE ENGINEER TIGHTENED AN INTERNAL SCREW TO REPAIR THE SYSTEM. NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE ULTRASOUND SYSTEM HAS BEEN RETURNED TO SERVICE WITH NO ADDITIONAL ISSUES REPORTED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1725036 AFFINITI CVX ULTRASOUND SYSTEM SYSTEM, IMAGING, PULSED DOPPLER, ULTRASONIC IYN PHILIPS ULTRASOUND AFFINITI CVX DIAGNOSTIC ULTRASOUND SYSTEM (795190) 00884838101043

Patients

Seq Age Sex Outcome Treatment
1 Unknown