BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    VIDAS® ANALYZER

    MDR report key: 12707551 · Received October 27, 2021

    Report

    Report Number
    9615037-2021-00017
    Event Type
    Malfunction
    Date Received
    October 27, 2021
    Report Date
    February 2, 2022
    Manufacturer
    BIOMERIEUX ITALIA S.P.A.
    Product Code
    JJE
    UDI-DI
    03573026140427
    PMA / PMN Number
    K891385
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    CA, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    PRODUCT CODE ¿DEW¿ WAS ASSIGNED TO THE REGISTRATION K891385 FOR THE VIDAS® ANALYZER. THIS SUBMISSION IS TO CORRECT THE PRODUCT CODE ¿DEW' AND UPDATE TO THE APPROPRIATE CODE 'JJE' PER FDA REQUEST.

    Additional Manufacturer Narrative · 0

    AN INTERNAL INVESTIGATION WAS INITIATED FOLLOWING NOTIFICATION FROM A CUSTOMER IN THE UNITED STATES THAT THEY RECEIVED A QCV ALERT, ON POSITION A1 AND D1 IN ASSOCIATION WITH THEIR VIDAS ANALYSER ¿ (REF. (B)(4), SERIAL NUMBER : (B)(6)). A QCV FAILURE IS NOT AN ABNORMAL BEHAVIOR; THE QCV FUNCTIONS AS A QUALITY CONTROL. THIS CONTROL IS MEANT TO DETECT RESIDUAL RISKS, THAT ARE RARE AND SUDDEN. THOSE RISKS ARE ALREADY PRESENT AND ACCOUNTED FOR IN THE SYSTEM RISK ANALYSIS. INVESTIGATION A FIELD SERVICE ENGINEER (FSE) WAS DISPATCHED TO REPAIR AND QUALIFY THE CUSTOMER INSTRUMENT. FSE PERFORMED THE FOLLOWING ACTIONS TO INVESTIGATE THE ISSUE AT THE CUSTOMER SITE. FIELD SERVICE ACTIVITIES: INSPECTED PUMP SEALS, TRAY, DOOR, SHIELD PLATE, FRAME BOTTOM, CONDUCTED A VIDAS PUMP TEST. THE VALUES WERE BELOW 140 ON POSITION A1 (1) AND D1 (1). CLEANED PUMPS (ALL SECTIONS). PERFORMED A SECOND PUMP TEST (PUMP TESTER VALUES A1: 189 D1: 171) CHECKED DOOR PLUNGER BALL, STICKER PLATE, AND SPRING INTEGRITY VERIFIED FREE AND SMOOTH VERTICAL MOVEMENT OF SPR BLOCKS CLEANED AND LUBRICATED THE SCREWS HOLDING THE SPR BLOCK CHECKED SPR BLOCK ALIGNMENT CHECKED TOWER HEIGHT, TRAY DEPTH, PUMP BLOCK (MOVEMENT, PUMP SENSOR) PERFORMED OPTICAL CALIBRATION AND ALIGNMENT (REPLACED SCANNER BOARD AND VERIFIED SCANNER EDGE SENSOR WAS PROPERLY ALIGNED.) CHECKED FOR PRESENCE OF LEAKS PERFORMED SYSTEM QUALIFICATION CONCLUSION SYSTEM IS OPERATING PER MANUFACTURING SPECIFICATIONS. THE ROOT CAUSE OF THE QCV ERROR WAS CHANNELS A1 AND D1 WERE CLOGGED. THE ISSUE WAS RESOLVED BY SERVICE VIA CLEANING OF THE PUMP CHANNELS.

    Description of Event or Problem · 0

    INTENDED USE: VIDAS ANALYZER SYSTEM IS A COMPLETE STANDALONE IMMUNODIAGNOSTIC SYSTEM INTENDED FOR TRAINED AND QUALIFIED LABORATORY TECHNICIANS (DAILY ROUTINE USE) AND LABORATORY ADMINISTRATORS (APPLICATION CONFIGURATION). QUALITY CONTROL VIDAS® (QCV) (REF 30706): AUTOMATED TEST FOR USE ON THE VIDAS® SYSTEM TO DETECT ABNORMAL OPERATION OF THE VIDAS AND MINI VIDAS INSTRUMENT PIPETTE MECHANISMS AND OPTICAL SYSTEMS. ISSUE DESCRIPTION: ON 27-SEP-2021, A CUSTOMER FROM THE UNITED STATES REPORTED QCV FAILURE WHEN USING VIDAS ANALYSER ¿ REF. 99735. THE FIRST QCV FAILED ON 27-SEP-2021 WITH A1 AND D1 TV1 VALUE TOO LOW. SECOND RUN A1 FAILED LOW AND D1 WAS LOW BUT PASSED. LIMIT VALUE =5.4 FIRST RUN : A1 =1.18 D1 = 0.37 SECOND RUN A1 =1.2 D1 =5.73 THE QCV FAILURE WAS CONFIRMED ON A1 AND THE CUSTOMER HAD TO PERFORM A THIRD QCV ON D1. THE LAST QCV PASSED ON (B)(6) 2021. A FIELD SERVICE ENGINEER (FSE) VISITED THE CUSTOMER SITE TO INSPECT THE INSTRUMENT. VERIFIED NO CHANGE IN VALUE FOR AFFECTED SECTIONS A1 AND D1, BUT POSSIBLE CLOG. THE FSE USED A PUMP CLEANING TOOL FOR ALL SECTIONS, VERIFIED DEBRIS WERE CLEARED OUT FROM A1 AND D1. PERFORMED SECOND PUMP TEST AND VERIFIED VALUES WERE SHOWING NORMAL PUMP VALUES. REPLACED WITH NEW SCANNER BOARD AND PERFORMED OPTICS CALIBRATION VERIFIED NORMAL VALUES. RAN NEW LEAK AND QCV TESTING, VERIFIED ALL VALUES WERE WITHIN RANGE. THE CUSTOMER PERFORMED A RETROSPECTIVE ANALYSIS FROM (B)(6) 2021 WITH 22 SAMPLES THEY TESTED USING VIDAS PCT REF 30450-01. (B)(6). THE CUSTOMER CONFIRMED THAT THE DISCREPANT RESULTS DID NOT LEAD TO ANY ADVERSE EVENTS RELATED TO ANY PATIENT'S STATE OF HEALTH. A BIOMÉRIEUX INTERNAL INVESTIGATION WILL BE INITIATED.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1600469 VIDAS® ANALYZER VIDAS® ANALYZER JJE BIOMERIEUX ITALIA S.P.A. 99735 03573026140427
    1600476 VIDAS® ANALYZER VIDAS® ANALYZER JJE BIOMERIEUX ITALIA S.P.A. 99735 03573026140427

    Patients

    Seq Age Sex Outcome Treatment
    1 Unknown