Description of Event or Problem · 1
CONGESTION; I HAVE HAD MULTIPLE ISSUES WITH THIS DEVICE. SEVERAL RETURNS/REWORKS WITH NO IMPROVEMENTS. UNIT WILL STOP WORKING, HUMIDIFIER ISSUES, ETC. REPEATED RETURNS (3) AND THEY EITHER REWORKED THE UNIT (2X) AND CLAIMED TO PROVIDE NEW (BUT IT WAS REFURBISHED). I HAVE USED THE RECOMMENDED WATER, CHANGED FILTERS AND FOLLOWED THE GUIDELINES OF THE INSTRUCTIONS AS RECOMMENDED. UNIT STILL WILL NOT WORK RELIABLY AND HAS CAUSED REACTIONS; INCLUDING COUGHING, NASAL BLOCKAGE, TIREDNESS AS A RESULT OF THE UNIT NOT WORKING AS PRESCRIBED. THE MANUFACTURER CLAIMS THE ISSUES ARE RELATED TO DUST. THE FILTER IS CLEANED AS INSTRUCTED; A HEPA FILTER SYSTEM IS IN THE ROOM THE DEVICE IS USED, THE UNIT IS CLEANED DAILY. A FRIEND WHO WORKS IN THE MEDICAL DEVICE INDUSTRY AND INDICATED THAT I SHOULD REPORT THIS ISSUE IMMEDIATELY. THIS IS A MANUFACTURER ISSUE WHICH IS RESULTING IN PATIENT HARM. THE MANUFACTURER HAS NOT REPORTED ANY OF THE COMPLAINTS TO DATE ON PER THE REQUIREMENTS OF 21 CFR PART 803. I AM CURRENTLY LOOKING AT OTHER MANUFACTURERS OF THIS DEVICE AND WHO WOULD SEEM TO FOLLOW FDA REQUIREMENTS FOR MARKETING A DEVICE. THE PROCODE IS BZD FOR THE 510K (K180388). FDA SAFETY REPORT ID # (B)(4).