Description of Event or Problem · 1
USER EXPERIENCING DISCREPANT D-DIMER RESULTS FOR FIVE PATIENT SAMPLES WHEN RUNNING WITH DECREASED SAMPLE VOLUME. THE FOLLOWING THREE PATIENT EXAMPLES WERE PROVIDED: SAMPLE 1, INITIAL RESULT GAVE 17137 NG/ML, REPEAT GAVE 16830 NG/ML. SAMPLE REPEATED TWICE WITH DECREASED SAMPLE VOLUME GIVING 7294 AND 6714 NG/ML RESPECTIVELY. THE SAMPLE WAS THEN DILUTED GIVING 4777 NG/ML. IN 2008: SAMPLE 2, INITIAL RESULT GAVE 6249 NG/ML; SAMPLE REPEATED THREE TIMES GIVING 6401, 6638 AND WITH DECREASED SAMPLE VOLUME GAVE 16931 NG/ML RESPECTIVELY. SAMPLE 3, INITIAL RESULT GAVE 6681 NG/ML; SAMPLE REPEATED THREE TIMES GIVING 5757, 5811 AND WITH DECREASED SAMPLE VOLUME GAVE 16036 NG/ML RESPECTIVELY. ERRONEOUS RESULTS WERE NOT REPORTED. THE FIELD SERVICE REPRESENTATIVE DETERMINED THE CAUSE TO BE A PROBLEM WITH THE APPLICATION/SOFTWARE, NOTING INSPECTION OF THE ANALYZER PRESENTED NO PROBLEMS. THE TECHNICAL SERVICE REPRESENTATIVE VERIFIED SYSTEM AND APPLICATION SETTINGS WERE CORRECT. PERFORMANCE TESTS WERE PERFORMED.