Description of Event or Problem · 1
VISION WAS IMPAIRED; ON MAY 31ST I DECIDED TO TRY OUT A NEW COMPANY THAT LISTED CHEAPER PRESCRIPTION CONTACT LENSES. THERE WAS A 4 STEP PROCESS TO CONFIRM THE ORDER. THE SECOND STEP WAS PAYMENT INFO. ON THAT PAGE, I NOTICED THAT THEY NEEDED TO CONTACT MY EYE DOCTOR AND I EXITED THE PAGE. MY PLAN WAS TO LET THE WEEKEND AND HOLIDAY PASS SO THAT I COULD CALL MY DOCTOR FOR INSTRUCTIONS ON ORDERING FROM THEM. ALMOST AS SOON AS I LEFT THE PAGE I GOT A RECEIPT IN MY EMAIL FOR CONTACT LENS. I HAD NO CLUE IF THE ORDER WAS BECAUSE I LEFT THE PAGE AND DIDN'T CONFIRM THE ORDER. MY DOCTOR'S OFFICE WAS NOT OPEN ON MAY 31ST TO VERIFY THE PRESCRIPTION. I CALLED THEM AT (B)(6) AND SENT EMAILS TO TELL THEM THAT I DID NOT CONFIRM THE PURCHASE BUT GOT NO RESPONSE. EVEN THOUGH I DIDN'T GET A RESPONSE THEY MADE SURE TO LET ME KNOW WHEN THE ORDER WAS SHIPPED AND HOW TO TRACK IT. I CONTACTED MY BANK TO MAKE THEM AWARE OF THE SITUATION AND THAT I WANTED MY MONEY REFUNDED. FINALLY, SOMEONE CALLED ME BACK ON TUESDAY AND SAID THEY WOULD SEND A PRE-PAID LABEL TO SEND THEM BACK FOR A REFUND. WHEN THE CONTACTS ARRIVED ON JUNE 5TH, I WAS GOING TO KEEP THEM AS AN EXTRA SET BECAUSE I ALREADY PLACED AN ORDER WITH MY USUAL COMPANY, (B)(6). I TRIED (B)(6) CONTACTS LENS WHILE WEARING MY CURRENT LENS TO FIND THAT THEY WERE JUST COLOR LENS. THEY ARE LABEL AS A PRESCRIPTION BUT THE BOX IS DIFFERENT FROM WHAT I NORMALLY GET. I PACKAGED IT UP AFTER TAKING PICTURES. I WAS GOING OUT TO DRIVE AND COULD HAVE GOTTEN INTO AN ACCIDENT BECAUSE I COULDN'T SEE OUT OF THEIR 1 LENS. FDA SAFETY REPORT ID# (B)(4).